b'FROM THE PRESIDENT Dennis Schmitt with Mary Scalco at Clean Show 2019Knowledge Is PowerK nowledge also brings comfort, the knowledge that Thereasontoacquireknowledgeistorunouryoure doing it right, that you can have peace, businesses efficiently and to provide quality services socalmness, and convenience. that customers come back and we grow our business.I hope you had a chance to go to the Clean Show DLI helps in so many ways, its almost unbelievable.2019.It was big and it had lots of things to see and Do you want the power of that knowledge?Do youtouch. It provided the chance to listen to people explain want the comfort and peace that knowledge will bring?the latest and greatest ideas. The best was talking to The Drycleaning and Laundry Institute has been servingpeople in the same business you are in and learning our industry for 136 years* and can help in manydifferent ways to improve. situations.Here are some ways to contact DLI:The DLI seminars were over the top and all very 1.Phone: (800) 638-2627importanttouscleaners,allrelatedtotodays 2.Email: TechLine@DLIonline.org or by adding achallenges.Some of the seminars were NO Bad Days, staff members first initial and last name toWebsite First Impressions, Customer Service, Wash Dry @DLIonline.orgFold, and more. I also want to thank John Riddle for 3.DLI Chat: From the DLI websitebeing our show manager for the past several decades. 4.Mail: DLI, 14700 Sweitzer Lane, Laurel MD 20707He and his team have done a fantastic job managing the 5.Fax: (240) 295-4200millions of details for each Clean Show and we wishhim a fabulous retirement. PleaseplanforthenextCleanShowinAtlantaYou might be saying, Why is he telling me this after June10-13,2021andgrabthepower!Beforethatits over?Because we all need to get the power.The gets here well have more opportunities to networkworld is moving so fast that we need to step out of our andlearnatthewinterconference,co-hosedwithcomfort zones for self-improvement and the betterment theNationalCleanersAssociation,January16-19,of our businesses.2020inMexico.LearnmoreandregisteratThe conversations I had with people facing the same http://fabricare.dlionline.org/2019/07/08/Mexico.issues as I face provided solutions because they had Wishing you happiness and safety,thought through situations slightly differently than Idid. I wouldnt have been able to find those solutions ifI had stayed home.A new owner, or someone like myself with 42 years in Dennisthe industry, is always learning, whether it be a new wayto do something or to think a little or a lot differently. *The American Institute of Launderers (formed in 1883) and National Institute ofBusiness is a challenge today.Learning is what makes it Drycleaning (formed in 1907) merged to form DLI in 1973. fun and definitely not boring!THIRD QUARTER 2019 5'