Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7
Page 8
Page 9
Page 10
Page 11
Page 12
Page 13
Page 14
Page 15
Page 16
Page 17
Page 18
Page 19
Page 20
Page 21
Page 22
Page 23
Page 24
Page 25
Page 26
Page 27
Page 28
Page 29
Page 30
Page 31
Page 32
Page 33
Page 34
Page 35
Page 36
Page 37
Page 38
Page 39
Page 40
DLIReorganizationHelpsCleanersHangerRecyclingProgramStayingAheadinaChangingMarketplaceCleaningRevolutionsJanuaryFebruary2015THEMAGAZINEOFTHEDRYCLEANINGLAUNDRYINSTITUTE JANUARYFEBRUARY20153CONTENTSCOVERFOCUS22ShockoftheNuIndustryoperatorsseekoutthelatestinnovationsinprocessingandtechnologytostayaheadofacontinuouslyshiftingmarketplaceFEATURES9ChicagoArtistCapturesLaundryinMotion10ThingstodoinAtlanta14MembershipShowsitsRealValue18DontBlowaGasket20DLICleanersMakeaDifference38ArtistYvetteMeltzer39MarketingPuzzleAnswersDEPARTMENTS5FromthePresident6WhatsHappening8RecentGraduates24IndustryInnovatorsTECHNICALBULLETINS27The21QuestionsYouNeedtoAskYourEmployeesNowManagementMatters-No.2829DrycleaningPerformanceEvaluationTechnicalOperatingInformation-No.75431PantalonesKhakiWetCleaning-No.4Spanish33DiscolorationFromTwistedYarnsTABS-No.449EnglishSpanish35DiscolorationFromHouseholdGasesTABS-No.450EnglishSpanish37GuessforGIIIFashionsNotinVogue-No.109109Vol.46IssueNo.6202435 4FABRICAREBOARDOFDIRECTORSAllanP.JohnsonIIIPresidentPeerlessCleaners361887-00053434SouthStaplesStCorpusChristiTX78411allanpeerlesscleaners.comGregMyersPresident-ElectSouthsideCleaners863688-4747901SouthFloridaAveLakelandFL33803greg.myerssouthsidecleaners.comDaveBeattyCPDTreasurerMurrysvilleCleaners724327-64003945OldWilliamPennHwyMurrysvillePA15668db4mcaol.comDavidMachesneyChairPrattAbbottCleaners207854-54052EisenhowerDrWestbrookME04092dmachesneyprattabbott.comJohnDallasDistrictOneDirectorFabricareHouseCleaners781337-449532PondStNorwellMA02061johnd3473aol.comMartinYoung-DistrictTwo-DirectorYoungsCleaners704786-3011340ChurchStConcordNC28025mayoungvnet.netLelandWaiteDistrictThreeDirectorWaitesCleaners251473-4984P.O.Box7187MobileAL36670wcleanersaol.comGaryMaloneyDistrictFourDirectorNuYaleGlacierCleaners812285-7400600E.Hwy62JeffersonvilleIN47130garynuyale.comMichaelMcKernanDistrictFiveDirectorNuTrendCleaners402734-46203144North84thStOmahaNE681341dynamicincgmail.comMichaelNesbit-DistrictSix-DirectorMWCleaners281320-9807230SpringHillDrSuite325SpringTX77386men4tmw.comBradEwingCEDDistrictSevenDirectorNuWayCleaners970336-8883P.O.Box336952GreeleyCO80633bewingthecleaners.netDavidSuberDistrictEightDirectorPerfectCleaners310470-033010531WestPicoBlvdLosAngelesCA90064daveperfectcleaners.comFredSchwarzmannAlliedTradesDirectorA.L.WilsonChemicalCo.800526-1188P.O.Box207KearnyNJ07032fredALWilson.comMaryScalcoCEOCorporateSecretaryDrycleaningLaundryInstitute14700SweitzerLnLaurelMD20707mscalcodlionline.orgDLIDISTRICTCOMMITTEEMEMBERSRichardBuddyGritzCEDDistrictTwoDCMPrestoValetofVAInc.703998-64641623QuakerLnAlexandriaVA22302pvaletbuddygaim.comPerryBullard-DistrictThree-DCMFabricCareCenter803632-3155P.O.Box549BrunsonSC29911b.laundrycomcast.netJeffSitzDistrictFourDCMCityCleaners330864-97221608WestMarketStAkronOH44313jeffcitycleaner.comJessCulpepperCGCPDistrictSixDCMCulpepperCleanersInc.210684-22315203CallaghanRdSanAntonioTX78228culpeppercleanerssbcglobal.netBobbyPatel-District8DCMKonaCleaners949646-5110333E17thStCostaMesaCA92627kona-cleanerssbcglobal.netJoeBlaha-AlliedTrades-DCMGreenEarthCleaning303810-350851West135thStKansasCityMO64145jblahagreenearthcleaning.comAwardofExcellenceAwardeeSTAFFPublisherMaryScalcomscalcodlionline.orgDirectorofCommunicationsHarryA.KimmelIIIhkimmeldlionline.orgDesignerKathyGuidokguido05verizon.netFabricareVol.47No.1ISSN1084-6778ispublishedbi-monthlybytheDrycleaningLaundryInstituteat14700SweitzerLaneLaurelMD20707.301622-1900.Allrightsreserved.2015DrycleaningLaundryInstitute.Writtenpermissionisrequiredtoreprintarticlesfromthispublication.ThesubscriptionpriceforFabricareandTheJournalofDrycleaningLaundryInstituteis65ayeartoDLImembersonly.PeriodicalspostagepaidatLaurelMDandatadditionalmailingoffices.POSTMASTERSendaddresschangestoFabricare14700SweitzerLaneLaurelMD2070714700SweitzerLaneLaurelMaryland20707301622-1900Fax240295-4200httpwww.dlionline.orgADVERTISINGINDEXAdvertisingInformationForinformationonadvertisinginFabricareortoreceiveacurrentmediakitorratecardcall1-800-638-2627.A.L.Wilson......................2IWAInsurance...................7CleanShow....................12EZProductsInternational.........13EZTimersManufacturing.........19TransFirst......................25Enviroforensics................40CanyoutellwhatwentwrongwiththisgarmentFindtheansweronpg.33.Whatwentwrong IvebeentakentothecleanersisacommonexpressionmeaningIgotrippedoff.Donttakeitliterally.Donttakeitpersonally.Wedontknowtheorigin.Buthardlyanyonethinksitappliestotheirdrycleaner.Infactcleanersareusuallygoodverygoodoroutstandingintheeyesoftheircustomers.Unfortu-natelyafewarenotverygoodandthemedialumpsusallinthatgroup.Inrealityallcleanersarenotequal.Mostofusaresogoodweboasta90orbetterrepeatcustomerbase.SowhatmakesusunequalSimplystateditistheownersattitudeanddeterminationtoprovidetheverybestcustomerservice.Itallbeginswithhisherpeopleandtheirskilllevelforpromotingcustomerserviceoperatingfinishingequipmentanddemonstratingexcellenceincleaningeasyanddifficultgarments.Themoreanownerinvestsineducationandtrainingthecloserthebusinesscomestobeingoutstanding.Verylittleinvestmentintheemployeesgetsthecleanersbusinessclosertobeingnotverygood.SoaskyourselfafewquestionsDoyouregularlyassociatewithyourbestcolleaguesYourregionalandornationalassociationiswhereyoufindthemostsuccessfulcleanersintheworld.DoyouoftenusethevaluableresourcesavailabletoyouAsamemberoftheDrycleaningandLaundryInstituteDLIandyourregionalassociationyouareonlyaphonecallawayfromexperthelpandadvice.Investmentinyourowneducationandprofessionalprofileisyourresponsibilityalone.Takethatresponsibilityonandbegintoclosethegapfromverygoodtooutstanding.Oncetheprofessionalismofyouandyourpeopleiswellestablisheditistimetotellyourcustomersandpotentialcustomers.StartbytakingadvantageofthevaluableservicesyouhavealreadypaidforwhenyouinvestedinDLIandyourregionalassociation.AreyoucomfortableusingacomputerIfnotyoumustgetcomfortablewiththecomputertotakeadvantageofallofthemarketingeducationandcustomerrelationsmaterialavailableimmediatelyonline.WecanhelpwiththatagainDLIisonlyaphonecallaway.Iwelcomeyourfeedback.Contactmeat1361887-0005oronlineatallanpeerlesscleaners.com.AllanP.JohnsonIIIJANUARYFEBRUARY20155AllCleanersAreNotEqualFROMTHEPRESIDENTAllanP.JohnsonIII 6FABRICAREWHATSHAPPENINGDLIRelaunchesAwardofExcellencefor2015Allnewgraphicswiththesamegreatbenefits.Checkoutwww.DLIonline.orgAOEformoreinformation.IalreadyknewGreenacreCleanershadanexcellentreputationbutnowwehaveexperiencedthetopqualitycustomerserviceattitudefirsthandbecausetheownerwaswillingtogothatextramileforus.DianeDeMerscustomerofGreenacreCleanersinDeKalbIllinoisIsyourbusinessuptothechallengeDLIsAwardofExcellencelogoonyourdoorshowscustomersyoucareaboutthequalityofcleaningyouprovide.Itgivesthemconfidenceinyourservicesandreinforcesthesensethattheymadetherightchoicewhentheychoseyourbusiness.NoteveryonecanqualifytobeanAwardofExcel-lencecleaner.Thisisnotaprogramwhereyoupayafeeandyourein-specificbenchmarksinstainremovalcleaningqualityandcustomerservicemustbemettoqualify. 8FABRICAREINTRODUCTIONTODRYCLEANINGOCTOBER13172014362ndCLASSFRONTROWLEFTTORIGHTArnoldYeeandYongFanFanFamilyLLC.SanFranciscoCADonnaChronisterBalfurdStateCollegePASandraSevierandDanettaEwingLyonsCleanersMemphisTNJeanneDaughertyYoungsCleanersEriePAJessicaColemanBalfurdStateCollegePAWafaAlajmiAlajmiSonsProjectsMuscatOman.SECONDROWLEFTTORIGHTEniibukunAdebayoCleanAceDrycleanersLagosNigeriaElizabethWallerDrycleaningStationLincolnNEMelissaBeattyMurrysvilleCleanersMurrysvillePABobbiWartkeImogensSheboyganWILanAnhDoandHoaDoWestUCleanersHoustonTXJouvainPetit-FrereBlueNetPortAuPrinceHaitiJohanaArroyave-AgudeloPuritanCleanersRichmondVA.BACKROWLEFTTORIGHTEakpholKarnjanarpornSinchaihuaLaundryBleachingLtd.SuanluangBangkokThailandMikeWallerDrycleaningStationLincolnNEKatieJungGreenCleanersTorontoONChristianCoronaGreenesCleanersNapaCADanielNeelAmericanDryCleanersMorgantownWVAndrewDoWestUCleanersHoustonTXMichelleMaddenKentCleanersPetersboroughOntario.PremierClubScholarshipADVANCEDDRYCLEANINGCOURSEOCTOBER20312014362ndCLASSFRONTROWLEFTTORIGHTMichelleMaddenKentCleanersPetersboroughOntarioJeanneDaughertyYoungsCleanersEriePAYongFanandArnoldYeeFanFamilyLLCSanFranciscoCALanAnhDoWestUCleanersHoustonTXChrisenFelipeUnitedLaundryKailuaKonaHIWafaAlajmiAlajmiSonsProjectsMuscatSultanateofOmanBrianJohnsonDirectorofEducationAnalysis.BACKROWLEFTTORIGHTEniibukunAdebayoCleanAceDrycleanersLagosNigeriaEakpholKarnjanarpornSinchaihuaLaundryBleachingLtd.Part.BangkokThailandEricBaumgartBaumgartFamilyCleanersLLCFlowerMoundTXAndrewHoaDoWestUCleanersHoustonTXHoaDoWestUCleanersHoustonTXMelissaBeattyMurrysvilleCleanersMurrysvillePA.PremierClubScholarshipRECENTGRADUATES JANUARYFEBRUARY20159FEATUREARTISTYVETTEMELTZERSWORKTURNSTHEMUN-DANEINTOTHEEXTRAORDINARY.Shecapturestheinstantwhenacommonsceneofclothingtumblinginawasherordryercomesalive.HerworkhasbeenlaudedinvariousinternationalphotographymagazinesandisvisiblehanginginseveralgalleriesinhernativeChicago.Meltzerpreviouslyphotographedlaundryhangingonclotheslinesanddecidedtoexploretheideainlocallaundromats.Ihavelonglovedthebeautyofrefurbishedcloththetransformationfromsoiledtocleanshesaid.DuringtwoChicagowinterssheconducted35shootsonherquesttocapturetheessenceoflaundry.AfterseveralhundredimagesshearrivedattheRevolutionsportfolio.Ijustwentlookingforlaundrywithoutexpectationsandopentotheexperienceshesaid.SheshotmanyframesonallaspectsoftheLaundromatbutitwasntuntilIwenttothecomputertouploadthephotosthatIsawtheimagesthatemergedinmanyofthedryerphotosandIwasmesmerized.TherewasfuninvisitingavarietyofLaundromatsandseeingthewiderangeofenvironmentsthatLaun-dromatsofferpeople.Ienjoyphotographyasavehicletorelationshipsshesaid.InthecourseoffocusingonthislaundryprojectIhavehadahostofinterestingconversationswithcustomersattendantsandorown-ersoftheLaundromats.Childrenwhowereaccompa-nyingtheirparentswerethemostcuriousaboutwhatIwasseeing.ThediscoveryofwhatIwouldfindkeptthisseriesaliveforme.Shootinginpublicplacesisnotwithoutitschallenges.Lightreflectionsonthemetalandglasscomponentsoftheequipmentruinedmanyshots.Evenownershiprightscameintoplay.Thelaundrydepictedisnotmine.ItallbelongstothepatronsoftheLaundromatsMeltzersaid.Somepeopleobjectedtomytakingaphotooftheirrevolvinglaundry.OnewomanyelleddonttakemylaundryasifIwerephysicallyremovingherlaundryfromthemachineIbegantocarryanotebookwithprintsofpreviousimagestoshowpeoplewhowerepuzzledaboutwhatIwasdoing.Theystilldidntseemtounderstandbutmostwerefinewithmycontinuingtophotograph.Istartwithfabricinadryerandincollaborationwithmycameratheconcreterealityistransformed.Formethisseriescapturesboththeuniversalityofhumanexperienceeachofusdoinglaundryandtheuniquenessofeachofusateachmomentaswerevolveandhopefullyevolvethroughlife.SelectedforsevenjuriedshowsthreegroupexhibitionsandasoloshowtheRevolutionsisacriticalsuccesshavingwonajurorsawardthirdplaceinaninternationalcompetitionandanawardofartisticexcellence.TheimageshavebeenfeaturedinaChinesepublicationandonAmericanAustralianBul-garianDutchFrenchItalianPortugueseRussianandSpan-ishwebsites.Selectedexhibitionsandawardsarelistedonwww.yvettemeltzer.comChicagoArtistCapturesLaundryinMotionThereisnoabstractart.Youmustalwaysstartwithsomething.Afterwardyoucanremovealltracesofreality.PabloPicassoMeltzersRevolutionsseriescaptureslaundryinmotion.ArtistYvetteMeltzerRevolutions 10FABRICAREFEATUREGEORGIAAQUARIUMAsoneofAtlantasnewestattractionstheGeorgiaAquariumhasasimpleclaimtofameItisthelargestaquariumintheworld.WhattoDoGounderwaterExperienceaviewusuallyreservedfordiversinasignaturetunnelintheOceanVoyagerexhibit.WhattoSeeMorethan60exhibitsshowcaseanimmensevarietyofmarinelifeincludingplayfulbelugasmassivewhalesharksfrolickingottersandetherealjellyfish.WORLDOFCOCA-COLAFewcouldhavedreamedthatDr.JohnS.Pembertonsheadacheremedyofthelate1800swouldbecometheworldsmostrecognizedbeverage.WhattoDoVisittheTasteItgallerywhichoffersfreesamplingofthe63beveragesmarketedbyCoca-Colainnationsaroundtheworld.WhattoSeeRevelinthehistoryofCoca-Colaandviewthegalleriesde-votedtoadvertisingcampaignsthebottlingprocessandCokeinpopculture.INSIDECNNSTUDIOTOURCNNCenterworldheadquartersoftheinternationalnewschanneloffersaninsidelookatnewsproduction.WhattoDoTakearideontheworldslongestfreestandingescalatorwhichstartsthetour.TryyourhandatcoldreadingthenewsinStu-dio7E.WhattoSeeWatchanewscastasitoccursAndcheckoutthestationscontrolroomonthestudiotourcompletewithreal-timedirectionandanexplanationoftechnologyusedincludingbluescreen.HIGHMUSEUMOFARTDramaticarchitecturebyRichardMeierandRenzoPianomightstopyouinwonderoutsidebutawealthoftreasureawaitsinside.WhattoDoVisitthecuratorialdepartmentdevotedtofolkart.TheHighMuseumisparticularlystrongin19thand20thcenturyAmer-icanart.WhattoSeeMorethan12000worksofartinitspermanentcollectionin-cludingthosebyAugusteRodinGeorgiaOKeeffeRobertRauschenbergandRoyLichtenstein.FERNBANKMUSEUMOFNATURALHISTORYSurroundedbya65-acre26.3hectaresforesttheFernbankMu-seumofNaturalHistoryoffersanobservatoryaplanetariumanIMAXmovietheaterandoodlesoffascinatingexhibits.THINGSTODOINATLANTAWHILEYOUREINTOWNFORTHECLEANSHOWJOINUSFORCLEAN2015INATLANTAAPRIL16-19 JANUARYFEBRUARY201511WhattoDoParticipateinNatureshands-onactivitiesthathelpsvisitorsbe-comeawareofhowtheirsensesinterprettheworldaroundthem.WhattoSeeDiscovervirtualwaterfallsandtheinsidesofamightyredoaktreeatNatureQuestwhichletskidsexplorethenooksandcran-niesofamulti-levelclubhouse.ZOOATLANTAOccupyingnearly40acres16hectaresinGrantParkZooAt-lantaslushnaturalhabitatsshowcasemorethan1000animalsrepresentingsome200speciesfromaroundtheworld.WhattoDoSpendadayexploringthenearly40acres16hectaresinGrantPark.IfyouhavekidsvisitingZooAtlantaisoneofthebestfamilythingstodoinAtlanta.WhattoSeeThezooisbestknownforitsgorillasmoreresideherethananywhereelseintheUnitedStatesandforbeingoneoffourU.S.zoosthathousegiantpandas.ATLANTAHISTORYCENTERTravelbackintimeattheAtlantaHistoryCenterinthis30000-square-foot2787squaremetersmuseum.WhattoDoRevisittheCivilWarandseetheworldsmostcomprehensivecollectionofCivilWarartifactsreviewthecityshistoryandreflectonfolkartuniquetotheSouth.WhattoSeeTheSwanHousea1928mansionbuiltintheclassicalstyleandtheTullieSmithFarmarestored1860farmhouse.CENTENNIALOLYMPICPARKCreatedtobeagatheringplaceforthe1996SummerOlympicGamesCentennialOlympicParkisaverdantoasisthatservesbothlocalsandtourists.WhattoDoWithachildrensplaygroundeaterieson-siteandshortstepsawayanditsprimedowntownAtlantalocationtheparkcanbeeitherdestinationorwaystation.WhattoSeeBesuretotimeyourvisitwithoneofthepop-upwaterfoun-tainsperformances.MARTINLUTHERKINGJR.NATIONALHISTORYSITEVisitorscanpaytributeandlearnaboutMartinLutherKingJr.atthisNationalHistoricSite.WhattoDoHearrecordingsofhissermonsandspeechesthatplayinsidethechurchbringinghismessageinhisownvoicetonewgenerationsoflisteners.WhattoSeeHischildhoodhomehiscryptwitheternalflameEbenezerBaptistChurchwhereheservedaspastorandavisitorcenterthatshowcaseshisimportantcivilrightswork.PIEDMONTPARKSince1904PiedmontParkhasencouragedvisitorstoengagewithnature.WhattoDoExplorethesportsfieldsskatingandbikingpathsseparatedfromwell-markedjoggingandwalkingpathsandadogparkwherefour-leggedfriendsrompleash-freeinvitebothcasualandorganizedplay.WhattoSeeTheNoguchiPlayscapeanintersectionofshapecolorandtex-turedesignedforactiveandenthusiasticinteraction.TovisitthesitesthatchargeadmissionuseanAtlantaCityPASSandsavenearlyhalfoffcombinedadmissioncosts.PlusCityPASSholdersavoidsometicketandentrylineswhichmeanslesstimewaitingandmoretimedoing.AtlantasCityPASSincludesadmissiontotheGeorgiaAquariumWorldofCoca-ColaInsideCNNStudioTourHighMuseumofArtorFernbankMuseumofNaturalHistoryandZooAtlantaorAtlantaHistoryCenter.SomespecialexhibitsarenotincludedwiththeCityPASSandmayrequireanextrafee.CityPASScanbepurchasedonlineoratanyofparticipatingAtlantaattractions.UseAtlantaCityPassanddiscoverthesetopplacestovisitandthingstodoinAtlanta.FEATURE JANUARYFEBRUARY201513RegistrationisnowopenforClean2015scheduledforApril16-19inAtlanta.Topre-registerforonly99atten-deescanvisittheshowswebsitewww.cleanshow.comtoeitherregisteronlineortodownloadaprintableformforregisteringbymailorfax.Thepre-registrationdeadlineisMarch312015.Attendeeswhomissthisdatewillhavetoregisteronsitefor149.TheCleanShowistheworldslargestexhibitionforthecommerciallaundrydrycleaningandtextileservicesindustry.Eachregistrationincludesentrancetoallfourdaysoftheshowaswellasaccesstoover35hoursofeducationalcontentpresentedinclassroomsessionstheeducationscheduleispostedonline.CLEANSHOWREGISTRATIONISOPENFEATURESkipthislineandsave50pre-registeratcleanshow.combyMarch31. E14FABRICAREEARLYIN2014THEDRYCLEANINGLAUNDRYINSTITUTEDLIMADEARADICALSHIFTINTHEWAYITCOLLECTSFEESFORMEMBERSERV-ICES.ChangingfromacomplicatedsystemthatchargedduesbasedonanoperationsnumberofemployeestoonebasedontheDLIprofessionalservicesdesiredthenewprogramhasstreamlinedmembershipparticipationandmadeiteasytotakeadvantageofDLIsvaluableservices.TheoldsystemnolongermadesenseintodayseconomysaidDLICEOMaryScalco.Memberresponsetothenewprogramhasbeengreat.Peo-plelikebeingabletochoosethebestprogramfortheirbusiness.Ourgoalwastogivememberstheopportunitytoselectaplanthatsuitstheirneeds.Theformersystemintroducedinthe1970sbasedmembershipduesonthenumberofem-ployeesanoperationclaimedaswellasotherfac-torssuchasthenumberandtypeoflocations.Overtimethesystembecameconfusingandcum-bersome.Undertheoldfeestructureforexampletherewere26differentlevelsofmembershipthatcostupto1600peryear.AllanP.JohnsonIIIsupportedthechange.Dueshasanegativeconnotationthatwasap-propriatefortheoldsystemsincethefeeswereimposedonthebasisofaheadtaxthemoreem-ployeesthehigheryourduesinsteadofpayingforthevaluereceivedhesaid.Thatswhatgovernmentsdonotserviceorganizations.Consequentlythebiggerduespayerssubsidizedthosewhopaidconsiderablylessbutbothre-ceivedthesameservicesandbenefits.John-son-servesascurrentDLIpresidentandoperatorofPeerlessCleanersinCorpusChristiTexas.DLIwantstobeaservicetoourmembersnotataxingentityhesaid.TheemphasisinDLIsnewprogramisaimedatencouragingmemberstovaluethebenefitstheyreceivefortheinvestmenttheymakeinDLImembership.Oncetheconcepttakesholdwellbesuccessfulinchangingtheperceptionfromduestomembershipvalue.MembershipShowsitsRealValueMoreoperatorsaretakingadvantageofDLIsrevisedfeeschedulewhichsimplifiesaccesstomembershipbenefits.ByIanP.MurphySpecialtoFabricare JANUARYFEBRUARY201515FEATUREFREEDOMOFCHOICEThenewsystemoffersjustfourlevelsofservice.Mem-berscannoweasilychoosethelevelthatsuitstheirneedsbestfromastreamlinedmenuofofferings.Eachmember-shipleveloffersaspecificpackageofDLIbenefitsfromtheentry-levelBudgetpackagetotheall-inclusivePremiermembership.TheBudgetpackageoffersdrycleanersfullmembershipandrepresentationnationwideandforjust45permonthhelpsDLIcovertheoverheadassociatedwithitsongoingindustryadvocacy.Wewanteverydrycleanertoadoptaphilosophythattheyareacontributingparticipantinim-provingtheimageofourindustrysaidJonMeijerDLIsdi-rectorofmembership.BudgetmembersvoteforregionalrepresentativesontheassociationsBoardreceiveFabricaremagazineandHotPresse-mailsandtakeadvantageofnegotiateddiscountsoncreditcardprocessingandotherbusinessservices.IncaseofaprocessingproblemBudgetmembersalsohaveaccesstoDLIstechnicalstaff.AdditionalservicessuchasgarmentanalysisaccesstotheonlineDrycleaningEncyclopediaandeducationandcertificationprogramsareavailableonapay-per-usebasis.ThenextlevelupisDLIsmostpopularmembershiplevelsofarthe79-per-monthSilverpackage.ThismembershipaddstheDrycleaningEncyclopediaandHeadsUpnewslettertwofreegarmentanalysesperyearfreedrycleaningsystemperformanceevaluationsandsecret-shopperserviceswebsitedevelopmentaprofessionalcertificationtestorrenewalandreducedfeesonadmissiontotheCleanShowandeducation.TheSilverleveliswhereoperatorscanreallystarttoreal-izethebenefitofeverythingDLImembershiphastooffer.NocleanershouldbewithouttheDLIDrycleaningEncyclo-pediaJohnsonsaidreferringtotheInstitutescrownjewelaknowledgebasecoveringeverythingdrycleaning.NextcomeseducationintheformofcertificationofkeypersonnelresidentcoursesatDLIandin-depthinforma-tionprintedandavailableonline.ThencomesDLIsGarmentAnalysisandregularuseofcleaningandlaundryperformancetests.GoldmembershipisdesignedforactivememberswhosendemployeestoDLIheadquartersforcertificationandtrainingregularlyparticipateinlocalstateorregionalin-dustryassociationsandrepresentdrycleanerinterestsonalocallevel.TheyareoftenseenaspotentialnomineestotheDLIBoardandpay145amonthforapackagethataddsonefreeregistrationforthebiennialCleanShowfreeself-studycoursesandonlinetrainingandonsitesecretshop-pingaswellassubstantialdiscountsonallDLIresidentclassesandotherofferings.PremiermembersreceiveaccesstoallDLIserviceswithnoadditionalchargesfor254permonth.Thetop-levelmembershipincludesfreeregistrationtotheannualFiveStarBrainstormingConferencecosponsoredannuallywiththeNationalCleanersAssociationNCAtwofreeCleanShowregistrationsandmultipleclassesandcertificationsfreeofchargeeveryyear.ThePremierplanincludestheExecutiveHotlineforinstantaccesstoDLIleadershipandmanymembersatthislevelholdAwardsofExcellenceandbecomeofficersorBoardmembersthemselves.Foracompletelistingofmembershipbenefitsbylevelvisitdlionline.orgmembership-information.AtthetoplevelyouneverhavetopayanythingexceptyourduesbutwealsowantedtomakesureyoucouldcomeinattheBudgetlevelandstillpurchaseeverythingwehaveScalcosaid.Thememberhastothinkthattheyaregettingmorethanthecostoftheirduesandwewantedtogivethemachoiceitsthatsimple.continuedonpage16 16FABRICAREFEATUREThebiggestroadblocktomembershipusedtobethequestionHowmanyemployeesdoyouhaveThemoreemployeesthemoreyoupaidyoudidntreceiveanythingmore.NowwesayHeresalistofallourservicesandyoucanchoose.Itsbetterforthememberandthatsabigthing.EASYENTRYResponsefromnewandrenewingmembershasbeengoodsofar.DuringthefirstsixmonthsunderthenewratestructureDLIsmembershipnumbershavestabilizedandtheassociationexpectsrevenuestoincreaseasmoreopera-torsrealizewhattheyregettingfortheirmembershipdollars.ItissomucheasiertobringamemberinthedoorScalcosaid.Newmembersarecominginandthatsgreat.Inter-nationalmembershipisalsogrowingsheaddswithmem-bersinAustraliaCanadaNigeriaandothercountriesworldwideattractedtoDLIsunmatchedarrayofonlineresourcesandtools.Whethertheyjoinonlineorinpersonthesimplicityofthenewsystemhelps.WejustfilledoutthepaperworkandthatwasitsaidMikeDiStefanopresidentofGentleCareCleanersinCharlotteNorthCarolinaanewGold-levelmember.Ifigureditwouldgiveusthemostforthedueswerepaying.ItjustseemedlikeitwouldbebetterifIneededanythingandtobemoreinformed.GentleCarenowhasaccesstoacompleterangeofpro-fessionalbenefitsincludingaccesstoDLIsDrycleaningEn-cyclopediaMondayMorningMarketinge-mailscertificationrenewalsfreeself-studycoursesandmore.IhaventhadtotakeadvantageofthebenefitsyetbuttheyarethereifIneedthemDiStefanosaid.ThatsthebestpartitsthereifIneedit.Itslikeaninsurancepolicyandcustomersliketoseeastickeronyourwindowthatsaidyoureamember.Theprogramhasalsostreamlinedpaymentwithmonthlyautomaticwithdrawalsinexchangeforamembershipcommitment.ItwaseasiertoprovideamonthlyserviceplanScalcosaid.Wealwayshadamonthlyoptionbutitusedtobeourlastchoice.Nowitisourfirstchoice.Thememberslikeit.LindaYoungco-ownerofImpressiveDryCleanersinPensacolaFlorida.joinedattheveryaffordableBudgetlevelthisyeartoaccessDLIsonlineresourcesandTechnicalHotline.Wecancallandasksomeonewhenwecomeacrossaproblemweveneverhadtofacebeforeshesaid.WeworkwithtwosuppliersandtheysaidthebestthingyoucandoisjoinbecauseDLIhasknowledge-ablepeopleattheotherend.Withreduced-costorcomplimentarytrainingsessionsofferedateverylevelofmembershipDLIsclassroomsarefillingupfast.Byconcentratingontherealvalueofmembershiptheassociationishelpingspeedtheeducationofawholenewgenerationofcareer-professionaloperatorsandstaff.OurclassesarebookedScalcosaid.Morepeoplearegettingthetrainingtheyneedtosucceedandwearepleasedthechangeinourmembershipstructurehasen-abledthistohappen.ThenewprogramalsooffersincentivestodiscoverDLIservicesandmoveupamongmembershiplevelsatanytime.ThemembersdidntwanttobetoldwhattopayMeijersaid.Nowtheylookattheservicestheywantandwanttogotoahigherlevel.WehavepeoplewhostartintheSilverandwanttogotoGold.AsmoreoperatorsdiscoverthebenefitsDLIoffersunderthenewfeescheduletheassociationwillgrowandbuildfinancialsecurityalongsidemembers.ThestrengthofourindustrydependsonthestrengthoftheassociationsaidDLIChairmanDavidMachesney.DLIispleasedtoofferthischangesotheassociationcancontinuetoimproveservicesandassistmembers.IanP.MurphyisafreelancewriterandeditorbasedinChicago.HeservedastheeditorofAmericanDrycleanermagazinefrom1999-2011.continuedfrompage15CERTIFIEDGARMENTCAREPROFESSIONAL 17CALLNOWFORAQUICKUPGRADE800-638-2627MondayMorningMarketingnewsissentweeklyandHeadsUpforThisProblemGarmentissentmonthlytoallmembersintheSilverGoldandPremiercategories.ATONLY79MONTHSILVERISOURMOSTPOPULARCATEGORYTwofreeanalysesandreportsonanyitemsatDLIsLabeachyearFree247accesstotheDLIOnlineEncyclopediaofDrycleaningMondayMorningMarketingweeklymarketinge-newsMonthlyHeadsUpforthisProblemGarmentalertsFreeDLICertificationregistrationrenewalFreeDrycleaningPerformanceEvaluationtestswatchreportFreeLaundryPerformanceEvaluationtestswatchreportFreeSecretShopperTelephoneevaluationDiscountsonnearlyallotherDLIservicesPlentymoreDONTMISSANOTHERISSUEGOSILVER 18FABRICAREFEATUREOOURLASTINSTALLMENTWASDEVOTEDTOSTOPPINGSOLVENTANDVAPORLEAKSBYMAINTAININGTHEGASKETS.Gasketsprovideasealonthevariousdoorsofthedrycleaningmachine.Thesegasketsarenormallypre-formedmoldedtotheprecisesizeandshaperequiredtofitinthedoor.Thismonthwellcoverhowtosealareaswithoutpre-formedgasketsorwhereinstallingapre-formedgasketwouldbedifficultandtimeconsuming.ThetwogreatestgiftsfromtheRomangodofmechan-icsBustaknuckluswerethematerialsofTeflonandSili-cone.Wewillbeusingtheseversatilesealantsfrequentlyinsomeformintherepairscoveredinthisandfollowingarticles.LetsbeginwiththeKINGofgasketmaterialTeflon.Teflonhasfourwonderfulqualitiesespeciallysuitedtoourindustry.Firstitstemperaturerangeisaround-50Fto400Fthusallowingitsuseonthesteampipinginanor-maldrycleaninglaundryoperation.Seconditischemi-callyresistanttoanyofthesolventsyoumaybeusingineitheraliquidorvaporform.Thirdithasself-lubricatingqualities.Lastitcomesinseveralformseachwellsuitedtoaparticularleakstoppingapplication.IllgiveaquicklistofthetypesofTeflonwiththeiruses.TEFLONTAPETeflontapecomesinvariousflavorsfordifferentpurposes.Iusethreedifferenttypesacheapthinwidewhitecoloredvarietyforwrappingscrewsandboltstokeepthemfromlockingupfromdirtorcorro-sionadensewidewhitetypeforwrappingpipethreadsuptoandincludingandayellowwideversionforwrappingthreadsonpipeover.ThesetapesactassealantsandprovideTeflonsselflubricatingquali-tiessothepipewillscrewintothefittingwithoutgallingDontBlowaGasketByBruceGrossmanIndustryConsultantSELECTINGTEFLONPRODUCTS JANUARYFEBRUARY201519orhavingfrictiongrindmetalchipsoffthepipeandfittingsfreezinguptheassemblybeforeagoodsealisaccomplishedalsogallingmakesitimpossibletodisassemblethepipeandfittingswithoutdamage.TEFLONPIPEDOPE-Thispastymaterialcomesinacanwithabrushbuiltintothelid.Itisusedtocoatpipethreadsandforfittingbeforeassemblingtheseparts.TEFLONSTRINGORROUNDPACKING-ResemblingspaghettithisroundformofTeflonisusedtopackvalvesandtoformsealsandgasketsbetweenflangesorotherflatsurfaces.SOLIDTEFLONSHEETING-Thismaterialcomesinbothasolidandclosedcellfoamversion.Expensivebutattimestheonlyanswerforsealingsomeverydifficultleaksatirregularlyshapedflangesorunevenwarpedorpittedmatingsurfaces.UsingTeflonTape1.Sealingpipethreads-Windatleastthreeturnsoftapearoundthecircumferenceofthepipe.Itisimportanttowindthetapeinthecorrectdirection-clockwisewhenfacingtheendofthepipe.Thisdistributesthetapeevenlyandpullsitintothethreadswhenafittingisscrewedontothepipe.Woundinthewrongdirectionthetapewillbepushedoutofthethreadsandbunchupontheoutsideofthefitting.Useadensewidewhitecoloredtapeforwrappingpipethreadsuptoandin-cludingayellowwidetapeforwrappingthreadsonpipeover.ForextrasealingreliabilityuseTeflonpipedopeoverthetapeonthemaleendofthefittingandinthetreadsonthefemalefitting.2.Preventingnutsscrewsandboltsfromfreezingtogetherorlockingup-windtwoturnsaroundthethreadsinaclock-wisedirectionsameaswithpipethreadsandpullthetapetight.3.Creatingthinstringpacking-Youwilloftenfindsmallvalvesleakingatthestems.Theshutoffvalvesatthetopandbottomofboilersightglassfixturesareaperfectexampleofthiskindofleak.Aftercompletingthepackingprocedureandtighteningdownthepackingnutrememberthistypeofvalveseatswiththevalvecompletelyopen.DONOTDOANYMAINTENANCEONAPRESSURIZEDORHOTBOILERCompressionfittingsleakingsteampastthecompressionnutisanothercommonleakofthistype.AnunusuallyeffectivemethodtostoptheseleaksistoinstallextraTeflonpackingbehindthepackingnutonvalvesorthecompressionnutonfittings.Youcanwhipupthispackinginaheartbeatbytakinga12lengthofTeflontapeandholdingoneendwhilespinningtheotherendbetweenthethumbandforefingeroftheotherhanduntilitformsasoftroundstring.Thenunscrewtheleakingnutandslideitupthevalvestemordownthecoppertubinginthecaseofacompressionfittingnutholdoneendofthestringandwindseveralturnsaroundthevalvestemorcoppertubingpullingittaught.Whileholdingtensiononthestringpushthepackingnutorcompressionnutontothevalveorfittingbodyandscrewitdown.ThebeautyofusingTeflonlikethisisthatthenutwillcutthroughthesoftTeflonsoyouneednttrytocuttheendsofthestringlosingthetensiononthepackingintheprocess.Nextissuewellcontinuewithmoregasketinginformation.BruceGrossmanistheChiefofRDforEZtimersManufacturing.EZtimersisthemanufacturerofthenewRETURNTANKSENTINELawonderfuldeviceessentiallyendslostproductionbyboilershutdowncausedbymostboilerreturnpumpfailures.TheSentinelcontrolsboththelevelreplacingthatancientandproblematicball-floatvalveandtemperatureofthewaterinyourboilersreturntankpreventingreturnpumpfailurecausedbyhighreturntankwatertemperature.Inadditionsteamtrapfailuredetectioncheckvalveperformancemonitoringandpreciseboilercom-pounddosingisaccomplishedbytheRETURNTANKSENTINELcontroller.TheSAHARAandDROPINTHEBUCKETlineofhighpurityseparatorwatermisterevaporatorstheTATTLERsteamtraptesterarealsopartofourEZtimerproductline.SeeourAdinthisissueandforfurtherinformationonEZtimersproductsvisitwww.eztimers.comPleaseaddressanyquestionsorcommentsforBrucetobruceeztimers.comorcall702-376-6693.2015byBRUCEGROSSMANallrightsreservedunderInternationalandPanAmericancopyrightconventions. HowareyoucelebratingEarthDayonApril22ByCarolPattonDAVEBEATTYOWNEROFMURRYSVILLECLEANERSINPITTSBURGHINVITESYOUTOPARTICIPATEINDLISHANGERRECYCLINGPROGRAM.Sincehedevelopedtheprogramin2012participatingdrycleanershaverecycledalmost100millionhangersorroughly3000tonsofsteel.Hisgoalforthisyearistorecyclemorethan40millionhangers.Whileitmayrequirealittleextraeffortonevery-onesparthesaysitswellworththeeffort.BesideshebelievesthefinalcountwillexceedthatamountsinceDLImembersarethetypetounderpromiseandoverdeliver.Whilerecyclingthatmanyhangersacrossthecountrymayattractnationalmediaattentiontheprogramhasalreadymadeabigimpactonthelocallevel.Hesayscustomersappreciateitandactuallythankhimforrespectingtheplanet.Hiseffortshaveevenattractednewcustomerswhowanttoparticipate.MybusinesshasgrownbecauseofthisprogramBeattysays.Whenyoudotherightthinggoodthingshappen.SignupfreeintheMembersOnlysectionofDLIonline.org.20FABRICAREFEATUREEversinceDLIrolledoutitshangerrecyclingcam-paignRoyalFineCleanersstartedparticipatingsaysBillWrightownerofthedrycleanersinTuscaloosaAla.whichcollectsbetween500and1000hangerseveryweek.IhadposterscreatedforallofmyfourstoresandflyersforroutesWrightsays.ThenwegaveparticipatingcustomersHangerHampersanda10percentdiscountontheirnextorder.Wereusethemajorityofthesehangersandtherestaredonatedtolocalcharities. JANUARYFEBRUARY201521JohnAntonsCleanersinAndoverMass.brought800poundsofhangerstothislocalscrapyardforrecycling.Eachyearwerecycleover2000poundsofhangersandreuseapproximately40000hangersthatwouldhaveotherwisegonetoalandfillsaysCharlesJ.Antonthecompanyspresident.SinceCrystalCleaningCenterinSanMateoCalif.opened51yearsagothedrycleanershasbeenrecyclinghang-erssaysownerLynnetteWatterson.Forthepastseveralyearswehavebeenrecyclingover20000hangerseachyearsaysWatterson.Peopleareeagernottohavetheirclosetsclutteredwithhangers.Wegivethemhangercaddiesreusethosethatareingoodconditionandthosewecantusearedonatedtocharita-bleorganizationsforuseintheirresaleshops.FireweedCleanersinAnchorageAKmakesiteasyforcustomerstoreturnhangersbygivingthemfreehangerboxesthatareconvenienttostorehangersinandeasytocarrysaysJTHamptongeneralmanageratFireweed.Thedrycleanershasbeencollectingandrecyclinghangersformorethanadecade.WetrytoreuseeveryhangerthatcomesbackespeciallythestruthangerssaysHampton.Theyworkgreatforgettingexpressbagsbacktocustomers.Wehavealsoteamedupwithalocalcommerciallaundrythatreusesthehangerstohangtableclothsandsheets.EveryyearWhiteWayCleanersrecyclesapproximately100000hangerssaysLindaMarescamanagerofthedrycleanersinWallingfordConn.DuringEarthWeekwesendemailstoallofourcustomerspromotingourreturnhangerprogramthroughouttheyearsaysMaresca.Weofferhangerrecyclingcaddiesorboxesfreeofchargetoroutecustomersandthosewhowalkintoourstoremakingitconvenientforthemtoparticipate. 22FABRICARECOVERFOCUSTHEBUSINESSCLIMATECHANGESCONSTANTLYANDDRYCLEANERSMUSTCHANGEWITHITTOSUCCEED.Byseekingoutthelatesttechnologiesinprocessingmar-ketingandlogisticsoperatorscanstreamlineproductionattractcustomersgainmarketshareandbuildprofits.IncludingneworNuinonesbusinessnameprobablystartedoutasamarketingmemeduringdrycleaningsmidcenturyboomtoindicatethattheoperationofferedthemostadvancedoptionsavail-ablealongsidetermsindicatingqualityAcmespeedOne-Hourandothersellingpoints.ButthreeleadingDLImembercompanieswithNu-fanglednomenclaturehavebeenabletosurvivetheupsanddownsinthemar-ketplacebyinstallingnewsolventssystemsandstrate-gies.Hereswhattheseoperatorshavedonetomaintaintheiredge.NUTRENDFLATRATESFULLSERVICEMikeMcKernanlaunchedhisoperationNuTrendDryCleanersinOmahaNebraskamorethan25yearsagowithanattention-gettingflat-ratepricingstrategy.Priceshavegonefromtheoriginal1.00to4.50perpiecebuttheone-pricesystemhasstayeddistinctiveevenasTidestoresencroachuponNuTrendsmarket.TheDistrict5Directordiversifiedintospecialtyclean-ingservicesovertheyearstomaintainNuTrendspiece-countsandprofits.TherearefewerdrycleanablegarmentsouttherewiththewaypeopledressnowandwhatgarmentmanufacturersaremakingMcKernansays.Youreallyhavetodiversifyandletpeopleknowthattheycanhaveotherthingscleanedatthedrycleaner.NuTrendprocessessuedeandleathergarmentscomfortersweddinggownsUggsandotherspecialtyitems.Theresalargermarginonleathercleaninghenotes.Ifyoucanlearnhowtodothesethingsyourselfitgetsyouthroughthetoughtimes.McKernanalsokepthisplantfullasanaffiliateoftheCertifiedRestorationDrycleaningNetworkCRDNforseveralyearsbutsaysrestorationisntforeveryone.Youhavetohavealargestoragefacilityandtheabilitytodoalotofwetcleaning.Wewereluckytohavealocationthatwasnotinastripcenter.NuTrendhas11locationsandoffershomedeliverytobringcustomerstheconveniencetheycrave.Theoperationsendsoute-mailremindersonpickupdayswhichtendstoincreaseorderaverages.Wefoundweweregetting20percentmorevolumewithhomeShockoftheNuIndustryoperatorsseekoutthelatestinnovationsinprocessingandtechnologytostayaheadofacontinuouslyshiftingmarketplaceByIanP.MurphySpecialtoFabricare JANUARYFEBRUARY201523COVERFOCUSdeliveryMcKernansays.Whenpeopleknowyourecomingtheythrowmoreinthebag.Apoint-of-salePOSsystemisthemostindispensibletechnologyforadrycleaningoperationtodayMcKernansayssinceitoffersbetterabilitytocontrolyourbusinessandachancetocommunicatedirectlywithyourcustomers.MakesureyouhaveaPOSsystemyourecomfortablewithandusealloftheoptionshesays.E-mailisabigcompo-nentofsuccess.InsteadofadvertisinginthelocalpapersNuTrendnowdoesmostlyWeb-basedmarketingcapturingcustomere-mailaddressesandsendingtheminformationonthelat-estpromotionsdirectly.SinceNuTrendpricesarealreadylowanddontoftenvarymanypromotionstieinwithlocalcharitydrives.InmeetingmarketplacedemandstheoperationhasbecomesosuccessfulthatMcKernansoldNuTrendearlylastyearandwenttoworkforSeitzChemicalCo.Wehadanofferthatwastoogoodtopassuphesays.NU-WAYANDTHEINFORMATIONHIGHWAYNu-WayCleanershasundergonemanychangessinceJimandMartaNixonfoundedthechaininGreeleyColoradoin1972growingto10storesbeforeconsoli-datingintofivelocations.TodaythechainisoperatedbytheNixonsdaughterMaryMartaandherhusbandBradEwingaCertifiedEnvironmentalDrycleanerCEDformerpresidentoftheRockyMountainFabricareAssociationRMFAandDLIsDistrict7director.Nu-Wayswitchedfromlow-flashpointStoddardsolventtoChevron-PhillipsEcoSolvin2003andconsolidatedproductionintoasinglefacility.EcoSolvmadethemostsensetoswitchtoatthetimeandwerepleasedwithitEwingsays.ToensureitcancaptureallthebusinessitcanNu-Wayoffersafullslateofservicesincludinggownpreservationpillowcleaningleatherandsuedecleaninganddraperyservice.Nu-Wayparticipatesincharitycoatandfooddrivesandrecentlycontributeditslinen-cleaningservicestoacelebrity-chefbanquetfundraiserbenefitingAKidsPlace.WeretryingtodogoodworkeverydayandkeeppeoplecominginEwingsays.Nu-WayusesaCleanSuitePOSsystemtotrackinvoicinginventoryandmore.Theoperationusesthesystemtonotifycustomerswhenordersarereadyandsendsoute-mailspecialsweekly.ThecompanynolongeradvertisesinthenewspapersincecurrentcustomersandprospectscanvisititsFacebookpagetodownloadandprintcoupons.InDecember2014Nu-WaybecameoneoffirstdrycleaningoperationsinColoradotoacceptcontactlesspayments.BysimplypassingtheirsmartphonesoveracounterterminalclientscannowpayinstantlyviaApple-PayandotherservicesandthePOSprintsore-mailsareceiptautomatically.ThecompanyhadjustinstalledthesystematpresstimebutcustomersandclerksalikeappreciatetheconvenienceEwingsays.NU-YALECLEANERSEVERYINNOVATIONOriginallyacoin-oplaundryNu-YaleCleanersopenedinJeffersonvilleIndianain1956butdidntearnitsnameuntiloperatorWilburHorlanderboughtoutYaleCleanersandexpandedintodrycleaning.CurrentpresidentandownerGaryMaloneyandhisbrothersMichaelandBillthenenteredthebusinessinthe1970sgrowingthebusinessbytakingonwholesaledenim-pro-cessingworkforgar-mentmanufacturers.Withthegraduallossofthedenimbusinesstocheapercompetitorsoverseasinthe1990sNu-Yalefounditselfstuckwitha50000-sq.-ft.plant.WehaveabigbuildingwehavetofeedGaryMaloneysays.Wefeltthatifweweregoingtododrycleaningwehadtodoitbetterthaneveryoneelsesowesetouttofindthingsthatwouldseparateourselvesfromtherestofthemarket.Todaytheplantoffersafullrangeofspecialtycleaningservicesincludingweddinggownsleathersuedeshoerepairalterationsanddrapes.Nu-YaleoperatesaCRDNrestorationdivisionthatcoversalargepartofthetri-stateKentuckianaareaandperformsprewashworkforapparelbrandssuchasGuessCarharttandAnnTaylor.ThecompanyhasbeenavanguardinalternativetechnologiestestingseveraloftheavailableoptionsbeforedecidingtousetwosystemsSolvairandSolvonK4side-by-side.TherearealotoffabricsIcancleaninoneandnottheotherMaloneysays.continuedonpage39Itsjustamatterofchangingyourmindset.Keepyourfocusonthegoalline.OnceyouhavethechangeinplaceyoullsayHowdidweeverdoittheotherwayGaryMaloneyNu-YaleCleanersJeffersonvilleIndiana 24FABRICAREDIAMONDCHEMICALCO.EfficiencyandValueJacobDiamondlaunchedDiamondChemicalCo.Inc.in1930asamanufacturerofliquidbleachsell-ingproductsdoor-to-doorandgraduallymovingintocommercialandcoin-oplaundries.Asthecompanygrewitbeganmanufacturingadditionalproductsforindustriallaundriesanddrycleaners.TodayDiamondChemicalisoneofthelargestpri-vately-ownedcleaningchemicalcompaniesintheUnitedStatesmanufacturingproductsforlaundryanddrycleaninghousekeepingsanitizingvehiclecareandotherpurposes.BasedinEastRutherfordNewJerseyDiamondmaintainsa150000-sq.-ft.complexthathousesitscorporateofficesmanufac-turingandwarehouseoperations.Theheadquartersalsoincludesa10000-sq.-ft.state-of-the-artlaboratorywhereastaffofqualifiedchemistspursuesresearchdevelopmentandqualitycontrol.Diamondoffersthemostup-to-dateprod-uctsandexpertanalysistosatisfyuniquerequirementsandenvironmentalconcerns.ThreegenerationsinHaroldDiamondcompanypresidentandhisfatherAbrahamDiamondchair-mancontinuetoprovideeffectivechemicalproductsatasuperiorvaluesupportedbyexcellentcustomerservice.Forthetextile-caretradesDiamondoffersal-kalisdetergentsbleacheswaterconditionerssourssoftenersstarchesandantifungalagents.Diamondtechnicalrepresentativesworkwithcus-tomerstohelpproducequalitytextilescost-effec-tivelystrivingtoimproveproductionefficienciesreduceutilitycostsextendtextilelifeandreduceop-eratingcosts.Thecompanymaintainsitsownartde-partmentandtruckfleetfordeliveriesmakingafullyintegratedindustryleader.Diamondalsoprovidestheequipmentrequiredtodispenseliquidproductsatnochargetousersin-cludingflow-meteredAutomaticLiquidInjectionSys-temALISsystemsfortunnelandsmallercommercialwashers.ALISsystemsofferbenefitssuchasfewerrewashespredictablechemicalcostsmoreefficientwashformulasandimprovedwhitenessandbrightness.ThedrycleaningindustryinAmericahasneverbeendrivenbyjustonecompanyorjustoneoperatorwidespreadinnovationandtheentrepreneurialspiritkeepitgoing.Butonceinsidethishighlyindividualisticindustrymanycompaniesstandoutasforcesthathavecontributedgreatlytodrycleaningthroughallofitschangesandchallengesinthepastpresentandfuture.Thesearejustafewofthecompaniesthatevolvedalongsidetheindustryandhelpeditsurviveandthrivealongtheway.TheseareIndustryInnovators.IndustryInnovatorsByIanP.MurphySpecialtoFabricareFEATURE Soldonlythroughauthorizeddistributorsthecom-panysrecentlylaunchedParagonlineincludesqualitychemicalsfordrycleaningshirtlaundryon-premiselaun-dryandboilerwatertreatment.DiamondalsoofferstheGreenKeylinedevelopedinpartnershipwiththeU.S.E.P.AsDesignfortheEnvironmentDfEinitiative.Fur-theringitsenvironmentalcommitmentDiamondhasin-stalledasix-acre2.5-MWsolarpowerfarmnexttoitsheadquartersbuildingtocutfossilfuelusageandfurtherdecreaseitsenvironmentalimpact.LDSUPPLYCO.ServingtheSouthwestLDSupplywasfoundedin1946byJamesL.GoreasLaun-DrySupplynamedafterthetwomajorfocusesofhisbusiness.Operatingoutofawarehouseneardown-townElPasoGoreconqueredthedustybordertownandsurroundingareaandsoonestablishedanewbranchinAlbuquerqueNewMexico.By1963Laun-DryhadmaturedintoaleadingsupplierintheSouthwestserv-ingoperatorsinTexasOklahomaNewMexicosouth-ernColoradoandArizona.Laun-Drydiversifieditsproductlinebyopeningajan-itorialdivisioninthe1960sbecominganauthorizeddis-tributorforthenationstopbrandofjanitorialproducts.Withtheadditionalbusinessthecompanymovedintoanew27000sq.-ft.warehouselocationinElPasowherethecompanyremainsheadquarteredtoday.Astheupheavalofthe1960srevolutionizedAmeri-canfashionclothingcareandbusinesspracticesGorewelcomedhissonL.J.Goreintothebusiness.L.J.GoreembracednewtechnologiesandimplementedstrategiesthatallowedLaun-Drytokeepitscompetitiveedgethroughthepolyesterbustandrecessionsofthe1970s.AcquiringanothercompanyLaun-Dryexpandedcontinuedonpage26JANUARYFEBRUARY201525FEATURE adoptingacomputersystemthatmaderecordkeepingin-ventoryaccountinganddistributionflowsmoothly.Thecompanycontinuedtogrowinthe1980sopeningabranchinLubbockTexasandacquiringColumbiaChemicalCorp.amanufacturerofpowderedandliquidlaundryprod-uctsinjectionsystemsandjanitorialproducts.Asamanu-facturerLaun-Drywasnowabletoprovidespecializedcleaningsolutionsforcustomersandhasmarketedmultipleprivate-labelandenvironmentallyfriendlyproductlinestothisdaysupportedbycontinuousresearchanddevelopment.The1980sand1990ssawdemandboomfortreateddenimandLaun-DrySupplybeganmakingbleachedandacid-washdenimwholesaleforcompaniessuchasLeviStrauss.In2003Laun-DrySupplyacquiredacompetingcompanyRegalSup-plyCo.ofElPaso.In2010JayInzerbecamepresidentofthecompanynowknownasLDSupplyandhisbrother-in-lawDanMarchbe-cameexecutivevicepresident.Togethertheyaremovingthecompanyforwardwithstrongcorporatealliancesandtheen-duringlegacyofthreegenerationsoffamilymanagementandthelong-termsupportiverelationshipsitcreatedwithcus-tomers.OnethingthathasntchangedthoughisthehardworkdeterminationandinnovationthatLaun-Drylaunchedinthepostwarera.WASHINGSYSTEMSLLCConstantInnovationWashingSystemsLLCwasfoundedin1989withthegoalofdeliveringongoinginnovationanddedicatedcustomerserv-icetothecommerciallaundryindustry.SincethenCincin-nati-basedWashingSystemshasgrownintooneofthelargestcommerciallaundrysuppliersintheUnitedStatesandCanadabyintroducingsafeenvironmentallyfriendlynewproductsandtheoperationalprotocolstogowiththem.OneofthecompanysfirstinnovationswasRapidRateCleaningsurfactanttechnologywhichwashestextilesfasterandrinseseasierresultinginexceptionalcleaningperformanceandreducedenergycosts.Byhelpingcustomersuselesschem-icalsandwatertoproduceapristineendproductWashingSystemsencouragesthemtotakebettercareoftheenviron-mentwhilebuildingprofits.In2004WashingSystemstookthethen-unprecedentedstepofannouncingallfutureresearchanddevelopmentwouldbededicatedtogreenorenvironmentallyfriendlyproducts.ThecompanyanticipatedtheNPEnonylphenolethoxylateregulationsthatwerecomingdownandsetaboutdevelopingcompletelyNPE-freechemistrysaidBenFisherWashingSys-temsdirector.By2008thecompanyhadreleasedthecom-pletelyNPE-freePureSolutionsline.ParticipatingintheU.S.EPAsSaferChemistryChallengeProgramSCCPWashingSystemswentontoeliminatefivemorepotentiallytoxicchemicalsfromitsformulationsby2012.Werealwayslookingtodevelopwhatwecallcompet-itivetechnologicalinnovationsFishersaid.Weremindfuloftheever-increasingever-changingdynamicsofregulationaroundtheworld.CustomersdriveWashingSystemsasanorganizationFishersaid.Fieldservicepersonnelandtechnicalspecialistsworkhand-in-handwithclientstodeliverWashingSystemsFive-StarServicethemostcomprehensiveserviceprograminthelaundryindustry.Five-StarServiceincorporatesmonthlyin-plantconsultationsqualityevaluationswash-aisletrainingandproductionandwastewateranalysistohelplaundriesop-erateatpeakefficiency.AdvancedinformationmanagementsystemsfromWashingSystemsallowcustomerstoreviewplantdatasuchasutilityusagetrendschemicaluseandotherinformationtooperateatpeakefficiency.ForexampletheWash-Eyereportingandmanagementtoolenableslargelaundriestomonitorandim-proveproductivityataglancewithagraphicinterfacethatdisplaysreal-timeproductivity.Thecompanyalsotapscus-tomerfeedbacktosteernewproductdevelopment.WashingSystemswontheMostValuablePollutionPreven-tionMVP2awardfromtheNationalPollutionPreventionRoundtableNPPRin2012inrecognitionofitsachievementinformulatingthePureSolutionslineandin2014foritsre-leaseofStructureandadditionalphosphate-freelaundryprod-ucts.AtestamenttoitssuccessincreatinginnovativelaundryproductsWashingSystemsistheonlychemicalcompanyevertowinanMVP2awardtwice.IanP.MurphyisafreelancewriterandeditorbasedinChicago.HeservedastheeditorofAmericanDrycleanermagazinefrom1999-2011.continuedfrompage2526FABRICAREFEATURE JANUARYFEBRUARY201527The7RulesofAlignmentisaconversationaltoolaboutthesevenareasofperformancethatcreatealignmentbetweenmanagementandemployees.Theyhelptobuildalanguagearoundandarticulatewhatsuccesslookslikewithinanorganization.Byrememberingthesesevenrulesonewillbegintoseethateveryproblemwithanemployeeorcoworkermayhaveitsrootinatleastoneoftheserules.Byaskingtherightquestionmanagementcanunearthasurprisingandsometimesunexpectedanswer.Oftentimesanemployeedidntknowthatanswerorproblemwaslurkingthereeither.Itisaneasywaytoarticulateandclarifyissues.Andclarityequalssuccess.Usethefollowing21questionstojump-startconversationsbetweenmanagementandemployees.The7RulesofAlignmentConversationalCheatSheetQuestion1DoyouhaveawrittendescriptionofallofyourtasksQuestion2ArethereanytasksthatmustbeaccomplishedthatarenotdetailedinyourwrittenjobdescriptionQuestion3IsthereanyconfusionbetweenusastowhatyourtasksareandhowtheyaredescribedQuestion4Doeitherofusfeelthatyouarenotthoroughaboutcom-pletingyourtasksQuestion5DoyoufeelthatyouneedtodootherpeoplesworkinordertogetyoursdoneQuestion6DoyoueverfeelthatyouaresteppingontoesQuestion7DoyouknowexactlywhatisexpectedofyouQuestion8HowdoyoumeasurethoseresultsQuestion9IsthereanymeasurementthatwouldbemoreeffectiveandcreateimprovedresultsTherearefourlevelsofauthority.Level1ActwhendirectedLevel2ActafterconsultationLevel3ActandreportLevel4ActautonomouslyQuestion10WithwhatamountofauthorityareyoucurrentlyoperatingQuestion11WhatisourgoalforyourauthoritylevelandhowcanwesupportyouaccomplishingthatgoalcomfortablyQuestion12AretherespecifictasksthatdemandadifferentlevelofauthorityorgoalQuestion13WhatisouragreementaboutwhenyoudeliverandyourdeadlinesQuestion14IsthereclarityabouthowoftenorhowlongyoudoanytasksQuestion15Isthereclarityaboutwhentheremaybeachangeincircum-stancessuchasadvancementorcompensationMANAGEMENTMattersMattersBULLETINThe21QuestionsYouNeedtoAskYourEmployeesNowByRuthSchwartzNO.28 28FABRICAREQuestion16Doyouknowhowtodoallofthetasksinyourjobdescrip-tionandifnothowwouldyougoaboutgettingtheknowledgeorskillsyouneedQuestion17DoyouhaveaccesstoalltheinformationnecessarytomakeyousuccessfulatyourjobandifnotwhatinformationwouldmakeyousuccessfulQuestion18ArethereanyresourcesthatyourecommendtocreatemoreefficiencyorbetterresultsinyourjobQuestion19InwhichwayandhowoftendoIbestsupportyouinbeingsuccessfulinyourjobQuestion20WhatisyourcommitmenttoyourownsuccessandhowcanIguidecoachormentoryouQuestion21IsthereanyotherwayforyoutogetthesupportyoumayneedRememberthisisonlyaconversation.Itmaynotalwaysunearthwhatisreallygoingonwithanemployee.Sticktoitandkeepdigging.RuthSchwartzistheauthorofTheKeytotheGoldenHandcuffs.Sheisahighperformancebusinessconsultantandleadershipcoach.ForfurtherinformationcontactRuthcall503802-2075orvisitwww.failproofhiring.comBULLETINNO.28TESTYOURCUSTOMERSERVICEWITHDLISNEWIN-STOREMYSTERYSHOPPERPROGRAMDIDYOUKNOWWhenwecommunicateface-to-faceTheWORDSWEUSEimpact7ofthemessageOurTONEOFVOICEimpacts38ofthemessageOurNON-VERBALSKILLSimpact55ofthemessageDLIsIn-StoreMysteryShoppervisitshelpyoupickouttherockstarsamongyourcounterstaff.Call800-638-2627formoreinformation. BULLETINNO.754ByLorraineMuirDirectorResearchTextileTestingServicesDrycleaningPerformanceEvaluationTECHNICALOPERATINGInformationAdrycleaningsystemachievesgoodcleaningresultsbyre-movingsolventsolublewatersolubleandinsolublesoilswhilealsopreventingredepositingofthosesoilsbackontothefabricsintheload.Notbeingabletoremovesoilsorhavingsoilsredepositbackontheclothingcontributestograyinganddingyclothingbeingreturnedtothecustomer.DLIsDrycleaningPerformanceEvaluationiscomposedoffourfabricswatchesattachedtoatowelthatassessyoursystemsabilitytoremovethethreetypesofsoilandkeepfabricswhite.DLImemberscaneasilycheckthequalityoftheirdrycleaningsolventbyutilizingDLIsDrycleaningPer-formanceEvaluation.Thetestpieceisdesignedtomeasuretheperformanceofadrycleaningsystemusinganysolvent.Multi-plantoperatorsoftenusethisqualitymonitoringtooltoensurethatallplantswithinthecompanyexhibitthesamelevelofcleaning.HowFourFabricSwatchesShowCleaningAbilityDLIsDrycleaningPerformanceEvaluationkitincludesfourtestfabricsthatareusedtodeterminetheoverallqual-ityofyourdrycleaningsystem.1.InsolubleSoilRemovalmeasurestheabilityofaclean-ingsystemtoflushoutsolidsoilssuchasdustparticles.AcottonfabricswatchissoiledwithdirtaccordingtoanapplicationmethoddevelopedbyDLIsresearchteammanyyearsago.2.WaterSolubleSoilRemovalusesamoisturesensitivepurpledye-stainedfabricswatch.Theswatchrepresentscommonwater-basedstainsfoundonclothessuchasbeveragesfoodandsugar.3.Whitecottonandpolyestercottonfabricswatchesdetermineifsoilsordyesinthecleaningsolventareabsorbedorredepositedcausingyellowinggrayingandlossofwhiteness.Cottonandpolycottonfabricsareusedsincetheyareverysusceptibletodiscolorationfromalltypesofsoils.Theswatchontherightistheoriginal.Themiddleoneisexcellentandtheleftoneispoor.Theswatchinthemiddleistheoriginal.Theonetotheleftisexcellentandtheonetotherightispoor.IFIslabtechniciansdontrelyonthenakedeye.TheresultsofeachCleaningPerformanceTestareobjectivelyevaluatedusingareflectometer.JANUARYFEBRUARY201529 30FABRICAREBULLETINNO.754HowtoInterpretResultsontheReportInsolubleSoilRemovalIftheorig-inalgrayswatchiswhiteafteryoudrycleanityouareusingagoodde-tergentintherightconcentrationandhaveadequatewashingcondi-tions.Apoorratingonthisswatchindicateslowmechanicalactionshortenedwashcycleoverloadingorimproperdetergentconcentra-tions.WaterSolubleSoilsIfyouseepoorresultswiththisswatchyoumaywanttoincreasethedetergentcon-centrationincreasewateradditionsoradjusttheloadsizesothedeter-gentcangetmoisturetothefabric.Ifyouhaveaninjectionsystempoorresultsmaybeduetoinade-quateamountsofdetergentintheload.Checkforacrimpinthesupplylineorbesurethedetergentdrumisnotempty.Ifyouhaveadrycleaningsystemthatdoesnotaddmois-turetherewillnotbemuchdyeremovedfromthisfabricswatchandfairtopoorresultsshouldbeexpectedinthiscategory.Ifallotherparametersontheevaluationreportshowgoodresultsthismaybeacceptableforyourcleaningsystem.Howeverlowwatersolublesoilremovalratingsmeanmoretimewillbespentatthespottingboard.Solventflowrateisalsoafactorinwatersolublesoilre-moval.Wesuggestaflowrateofonegallonperminuteforeachpoundoneliterperkilogramofloadcapacityforbestcleaningresults.Yourequipmentmanufacturercanhelpcalculatethisforyourspecificmachine.Maximumsoilremovaltakes12to18minutes.Grayingisalsomeasuredonthewhitefabrics.Poorgray-ingresultsareusuallyduetopoorfiltration.Thesoilsre-depositonthefabriccausingadullanddingyappearancetothewhitecolor.Routinemaintenanceandinspectionofdiscandcartridgefiltersisnecessarytoachieveconsis-tentlygoodresultsinthiscategory.Remembernewfiltercartridgesorrecentlyregeneratedspinfiltersallowsoiltoleakthroughforthefirstfewloads.Ifthedrycleaningper-formancetoweliscleanedimmediatelyafterafilterchangeoptimalresultsmaynotbeseen.Themajorcauseofyellowingandbyextensionpoorwhitenessisthesolventcolor.Highlevelsofsolventsolublesoilsuchasdissolvedoilsfatsgreasesandevendetergentusuallycausepoorsolventcolor.Asecondarycauseisdyebleed.Distillationisthebestmethodofre-movingsolventsolublesoilandadsorptivecartridgesarethesecondmosteffectivemethod.Carbonisthemostcost-effectivemethodofremovingdyesfromthesolvent.Detergentsarenotallcreatedequalsoyoucannotexpectthesameresultsfromalldetergents.AneasytounderstandreportwillshowyourresultsoftheDrycleaningPerformanceEvaluation.Suggestedcorrectivemeasuresareincludedwitheveryreport.FinalNotesTheDrycleaningPerformanceEvaluationisanexcellenttoolformonitoringtheabilityofadrycleaningsystemtoremovesoil.Bestsresultsareachievedbyrunningthetowelinalightloadsincefugitivedyesinadarkloadcancausefalsepoorresults.TheinformationsheetthataccompaniesthetesttowelmustbecompletedaccuratelysothatDLItechnicianscanprovideappropriateandspecificcommentsforyoursystem.Youmaywishtoworkwithyourdetergentrepresentativetoimproveoverallresultsortheresultsinaparticularcategory.Asingletowelwillgiveyouagoodoverviewofcleaningperformancebutregularandrepeateduseofthistestasapartofyourmaintenanceprogramwillshowifanadjust-mentisneededinthesystemtoimprovecleaningandsoilremovalresults.TheCPTtestcontainsfourswatchesfixedtoatowel.RunthetowelthroughyourmachineandsenditbacktoIFIwheretechnicianswillanalyzeyourcleaningmachinesefficiency. JANUARYFEBRUARY201531BULLETINPantalonesKhakiYaseaqueustedlosllamekhakischinosoDockersestepopularestilodepantalonessehaconvertidoenprendabsicaenelvestircasualycasualprofesionalparahombresmu-jeresjvenesadultos.Sudiseodeteladealgodnhaceellavadoenhmedounaeleccinobviaysencilla.REMOVIDODEMANCHASLosagentesliquidospararemovermanchasnovanaserdiferentesqueaquellosusadosenlavadoenseco.Frmulasastringentesfrmulasdeprotenasyblanqueadoressontodasmuyefectivasenlavadosenlquidos.Unaventajadellavadoliquidosobreellavadoensecoesqueloskhakispuedenlimpiarsemientrasanestnmojados.Nohaynecesidaddesecarlosantesdelimpiarlos.Cualquieranilloquesehayafor-madoporelremovedordemanchaslquidosevaaenjuagarenlalimpieza.REMOVIDODEMANCHASDELADOSECOAgentesdesengrasantesespecializadosvanasernecesariosparamanchasquecaenenlacategoradeladosecotalescomoaceitegrasapinturalpizlabialytinta.Estosagentesestndiseadosparadescomponermanchasaceitosasygra-sosasysacarlascompletamenteenagua.Porlogeneralman-chasdeladosecodebenserpre-tratadasconelagenteespecialydejadasaunladoporunperiodode30minutosodurantelanochedependiendodelaseveridaddelamancha.Silasmanchasdetipoaceitososonunproblemafrequenteseramejorincluirundesengrasanteespecialcomopartedelafr-muladelavado.Consulteconelrepresentantedeldetergenteencuantoacomoajustarlafrmuladelavadoolacantidadausar.TradicionalmentequmicosconbasedesolventesparamanchasdeladosecotalescomoPOGsyremovedoresdepinturadetipoaceitosonopuedenserutilizadospuesnosonambientalisticossegurosparaservaciadosenelsistemapluvial.Prendasmuysuciasdebenserpre-tratadasconundeter-genteneutralodelavadolquidooundesengrasadorluegodejadoaunladoparaqueelagenteremovedorpuedapene-trarlamancha.BLANQUEARLavadolquidosolopuedenosersuficientepararemoverlosrastrosfinalesdemanchasdemuchascomidasobebidastalescomocafovino.Enestoscasosvaasernecesarioblanqueado.Perxidodehidrgenoaunaconcentracinde3perbo-ratodesodioopercarbonatodesodiosonlosblanqueadoresmssegurosparausarenelremovidodestasmanchasperopruebaspararesistenciaaldesteidoansonnecesarias.Todospuedenserutilizadostantoenlimpiezademanchasoalremojarenunbaodeblanqueador.ProcedimientodeBaodeBlanqueador1.PrepareelbaodeblanqueadorenuncontenedornometlicoaadiendoyaseaPerxidodeHidrgenoal3-6onzasporgalndeaguaa100F38CPerboratodeSodio1onzaporgalndeaguaa120F49CPercarbonatodeSodio1onzaporgalndeaguaa100-120F38-49C2.Aada1onzadedetergenteliquidoodetergenteneutralporgalndeaguaalasolucinblanqueadora.3.Coloquelaprendaenelbaoseparadamenteparaqueelblanqueadoseauniforme.Asegresedequetodaslasreasdelaprendaseansumergidasenelbao.4.Permitaquelaprendasemantengaenelbaohastaquelasmanchassehayanremovido.Estousualmenterequierede30minutosavariashoras.5.Enjuagueextraigaysequeloskhakis.LAVADOLQUIDOAdiferenciadefibrasdelicadascomolalanaolasedaloskhakisdealgodnpuedensoportarunabuenacantidaddeagitacinduranteellavadodemodoqueelajustemecniconormaldelalavadoraessuficiente.Nosobrecarguelalavadoraylaveloscoloresobscurosenunatandaseparada.Elencoladoaplicadoaloskhakisenlafabricacinavecessereducedespusdellavadoenlquido.Porlotantoesre-comendableaadirencoladodenuevoduranteelenjuaguefinal.Elencoladomejoragrandementeeltiempodelacabadoylacalidad.ByBrianJohnsonDirectorofEducationBULLETINNO.4SP 32FABRICAREBULLETINSECADOGeneralmentelospantaloneskhakistieneninstruccionesdelavadoenmquinaysecadoentmbolaensuetiquetadecuidadoporlotantosecadocompletonoesunproblema.Sinembargoestosdebensersecadosabajastemperatura-120F49Cparaminimizarlaposibilidaddeencogido.Esimportantesecarentmbolaporlomenosunoscuantosmin-utosporqueelcalorylasrodadasdelsecadocombinadoconelencoladoyacondicionadoresutilizadosenelenjuaguevanaayudararestaurarloskhakisasuaspectoysensacinorigi-nal.Sacarlospantalonesdirectamentedelalavadorayen-gancharlosparasecarnoesrecomendableparalamayoradelasprendaspuestoquepuedenarrugasfuertesqueserndif-cilesderemoverenelacabado.Sihaypreocupacinporar-rugadoconciertosartculossequeparcialmenteensecadoraprimeroluegotiendaparaterminardesecar.Lamayoradelarrugadoocurreenlaltimaetapadelprocesodesecado.Siustedestequipadoconunasecadoraconcontroldehumedadajusteelniveldehumedadresidualparadejarde10-12dehumedadenaquellosartculosdondehayposi-bilidaddeencogimiento.Unasecadoraconcontroldehumedadresidualdetieneelprocesodesecadoautomtica-mentecuandoelsensoralcanzaelniveldehumedadprogra-madoparaprevenirquelaprendasequecompletamente.Nosobrecarguelasecadora.Elsecadovaasermaslentoyloskhakissearrugaran.ACABADODeunacabadoalapartesuperiorypiernasdeloskhakislavadosenlquidoigualquecualquierotropardepantalones.Silacantidadapropiadadeaprestofueutilizadalospan-talonestendrnexcelentecuerpoydireccin.Untopperdetensinnoesnecesarioparaacabadosdekhakislavadosenlquidosinembargolamayoradelosartculosquedanmsarrugadosdespusdelavadoenlquidocomparadoconlavadoenseco.Elefectodeestirndetopperdetensinvaaayudararemoverarrugasdelaprendaenteralocualayudaenacabadoaligualquerestaurarencogimientoslevesquepuedenhaberocurrido.ENCOGIMIENTOAunconellavadoenlquidomscuidadosoencogimientopuedeconvertirseenunasunto.ParaencogimientoenlacinturillaHumedezcalospantalonesconunspraydeaguaopongalosatravsdeunciclodeen-juagueysequepar-cialmente.Pongalospan-taloneshmedosenuntopperautomticoyexpandalacin-turilla.Activeelsecadordeairesieltopperestequipado.Dejelospantalonesenposicionexpandidahastaquesequecompletamente.Dependiendodelospantalonesestopuedetomarvariosminutos.ParaencogimientoenlaspiernasPararestaurarencogimientoenlaspiernaspongalospan-taloneshmedosenunaprensa.Vaporizeligeramenteunapierna.Entoncesmientrassostieneelreadelaentrepiernafirmementeconunamanotiredelapiernaporeldobladillopararestaurarellargo.Puedesernecesariohalareldobladilloporelbordedelfrentemedioybordeposteriorparaman-tenerundobladillorecto.Mientrassostienelapiernaenunaformaestiradaapliquelaaspiradorapor30segundos.Repitaelprocesoenlaotrapierna.Cuandoambaspiernassehancompletadopermitaqueelpantalnsequecompletamente.NotaParamejoresresultadosapliqueestosprocedimien-tosenprendashmedas.Lasfibrasmojadassonmsflexiblesquelassecas.OperacinTiempoTemperaturadelAguaAccinMecnicaLavado10Minutos95105F2932CAgitacinnormalDesage1MinutoEnjuague13Minutos90F32CAgitacinnormalDesage1MinutoEnjuague2Aadaacondicionadorencolado3Minutos90F32CAgitacinnormalExtraccin3MinutosVelocidadmediaaaltaSecadoSecadoabajatemperatura-120F49CNO.4SP DiscolorationFromTwistedYarnsWhatIsTheProblemTheindividualyarnsinasurfacepigmentcoloredfabrictwistaroundinlocalareasresultinginwhatlookslikelocalcolorloss.WhatDoesItLookLikeItmostoftenappearsasthinstreaksofcolorlossthatrunacrosstheyarnsofthefabricweave.Thereisnoactuallossofcolor.Theyarnhastwistedsotheundyedbacksideisnowonthetopside.Thedyedportionoftheyarnisnowontheun-dersideofthegarment.WhatCausedItThistypeoffabricdyeingdoesnotpenetratethroughtotheundersideofthefabricentirely.Thereversesideofthefabrichasmanyifnotallundyedfibers.Testingthesefabricsshowsminormanipulationcancausetheyarnstoshiftandtwistthusmovingtheundersideundyedportionoftheyarntothetopsidefrontofthefabric.Inusethisdamageisinitiatedfromlocalabrasionandstressonthefabricduringwear.Oncetheseyarnsbegintoslipandtwistthemechanicalactionofprofessionalcleaningmayonlyaggravatetheproblem.CanItBePreventedThecleanercannotpredictpriortocleaningorpreventthisdamageduringcleaning.Themanufacturermustsethigherstandardsofqualitycontrolusingbettermaterialsandmethodsofconstructionanddyeingtopreventthisdamage.WhoIsResponsibleWovenfabricsofallfibertypesandconstructionmethodsneedadequateweavestabilizationandproperdyesaturationtowithstandconditionsofnormaluseforthereasonablelifeofthegarment.Thusonnewergarmentsthatshowsignsofsuchyarntwistingthemanufacturershouldbeheldrespon-sible.Atanyratesuchlocalfabricstressdamageisbeyondthecontrolofthecleaner.IsThereARemedyNo.Onceyarntwistingandexposureoftheundyedfibersoccursthereisnomovingtheyarnsbacktotheiroriginalposition.ByJimKirbyDLITextileAnalystTABSTEXTILEANALYSISBULLETINSERVICEJANUARYFEBRUARY201533Someoftheverticalyarnsaretwistingonthisdressexposingtheundyedbacksideofthesurfaceprintdesign.Thetwistedyarnsnowshowthedyedsideontheundersideappearingasdarkstreaksandsplotches.BULLETINThelightstreaksalongthefrontwaistbandareaofthisblousewerecausedbyrollingoveroftheyarnsduringwearexposingtheundyedreverseside.NO.449 34FABRICAREbulletinDescoloridoPorHilosTrenzadosCulEsElProblemaLoshilosindividualesenlasuperficiedelatelateidaconpig-mentosetuercenenreaslocalesresultandoenloquepareceprdidadecolorlocal.ComoSeVenEstaslucenamenudocomorayasfinasdedescoloridoquecorrenatravsdeloshilosdeeltejidodelatela.Nohayunaprdidarealdecolor.Elhilosehatorcidoylapartetracerasintinteestaahoraenlasuperficie.Laporcionteidadeltejidoestahoraenlaparteinferiordelaprenda.QuLoCausaEstetipodeteidodetelanopenetraatravsdelapartein-feriordelatelacompletamente.Elladoreversodelatelatienemuchassinotodaslasfibrassintinte.Pruebasdeestastelasmuestranqueunamanipulacinmenorpuedecausarqueloshiloscambienysetuerzanporlotantomoviendolaporcindeltejidosintintehacialapartesuperiorfrontaldelatela.Enusoestedaoesiniciadoporabrasinlocalizadayestrsenlateladurantesuuso.Unavezqueestoshiloscomienzanaresbalarytorcerlaaccinmecnicadeunlavadoprofe-sionalpuedesoloagravarelproblema.SePuedePrevenirEllavadorprofesionalnopuedepredecirantesdellavadooprevenirestedaoduranteellavado.Elfabricantedebeestablecernivelesmsaltosdecontroldecalidadutilizandomejoresmaterialesymtodosdeconstruccinyteidoparaprevenirestedao.QuinEsResponsableTejidosdetodostiposdefibraymtodosdeconstruccinre-quierenestabilidaddeltejidoysaturacinapropiadadeltinteparasoportarcondicionesdeusonormalporlavidarazon-abledelaprenda.Porlotantoenprendasrelativamentenuevasquemuestransignosdetalestorcedurasdehiloselfabricantedebeserconsideradoresponsable.Encualquiercasotalesdaosenlastelasestfueradelcontroldellavadorprofesional.HayAlgnRemedioNo.Unavezquelatorceduradeloshilosylaexposicindelasfibrassintinteocurrennosepuedemoverloshilosasuposicinoriginal.ByJimKirbyDLITextileAnalystTABSTEXTILEANALYSISBULLETINSERVICEBULLETINAlgunosdeloshilosverticalesseestntorciendoenestevestidoexponiendolapartetraserasintintedelasuperficiedeldiseodeimpresin.Loshilostorcidosmuestranahoraelladoteidodelaparteinferiorluciendocomorayasobscurasymanchas.Lasrayasclarasalolargodelreadelacinturadestablusafueroncausadasporelvuelcodeloshilosduranteelusoexponiendoelladoreversosintinte.NO.449SP JANUARYFEBRUARY201535DiscolorationFromHouseholdGasesWhatIsTheProblemWhilejusthangingintheclosetathomethefabricchangedshadeswithoutanyidentifiablesource.Thistypeofmysteri-ouscolorchangeisknownasfumefading.WhatDoesItLookLikeSimilartolightfadingthisacolorchangeismostoftenfoundonthemoreexposedareasofthegarmentasitishangingorfoldedinstorage.Thislossofcolororcolorchangemostofteninvolvesadarkercoloredfabricthatisbeginningtogotoanorangepinkorreddishhue.Howeverunlikelightfadingthatoccursonononlyonesideofthefabricfumefadingiscausedbyasaturationofthefabricbyatmosphericgasesandcanbeseenonbothsidesofthematerial.WhatCausedItFumefadingusuallyoccursonfabricsmadeofacetateorac-etateblendsbutcanoccuronanyfibertypethatisdyedwithlowenergydispersedyes.Thistypeofdyefadingistheresultofareactionofinvisibleatmosphericoxidesofnitrogenfumesintheairwiththedyesinthefabric.Nitrogenoxidegasesarenaturallyoccurringcontaminantsproducedwhenaircontactsaheatedsurfacesuchasastoveorfurnaceinthehome.Automobileexhaustsaswellasindustrialexhaustsalsoformlargeamountsofnitrogenoxidegases.Thesegasescollectonthefabricinuseorwhileinstorageandwilleven-tuallycausefumefading.Areaswhichbecomedampwithper-spirationspillageinclementweatheroranyotherhighhumiditymoistureconditionwillabsorbmoreofthesegasesthustheremaybeadeeperormorepronouncedlocaldiscolorationinsomeplaces.CanItBePreventedOnlythefabricmanufacturercanretardorpreventsuchfadingbyaddinginhibitorsduringthedyeingprocessorusespecialfabricfinisheswhichresistfumefading.Solution-dyeingorusingahigherenergytopicaldispersedyeonthefabricitselfisalsoeffective.Ifusedthesebetterdyeingprocesseshavemuchmoreresistancetofadingfromatmosphericgases.WhoIsResponsibleThecleanercannotoriginatefumefadingbuttheheatofdryingorfinishingaftercleaningcanactuallyacceleratetheactionofthegasinthefabricthereforesuchfadingmaybecomemorenoticeableaftercleaning.Neithertheconsumernorthecleanercanpreventdiscolorationonpoorlydyedfabrics.Onrelativelynewergarmentsthemanufacturermustbeheldresponsiblebecauseoftheuseofnon-durablemethodsandmaterialsforcoloringthefabric.IsThereARemedyOncetheprocessoffumefadingbeginsthereisnorestoration.ByJimKirbyDLITextileAnalystTABSTEXTILEANALYSISBULLETINSERVICEBULLETINTheacetatesatinpartofthisdressisfumefadinginstoragetoapinkhuewhileotherfabrictypesonthedressremainblue.Justtheacetateliningofthissuitjacketischangingcolorinthemoreexposedbottomwhilehanginginthecloset.NO.450 36FABRICAREBULLETINDescoloridoPorGasesCaserosCulEsElProblemaMientrassoloestacolgandoenelarmarioencasaeltejidocambitonalidadessinningunafuenteidentifica-ble.Estetipodecambioencoloresconocidocomodesteidoporvapor.ComoSeVenSimilaraldesvanecidoligeroestecambiodecolorseen-cuentramayormenteenlasreasmsexpuestasdelaprendamientrasestcolgadaodobladaenalmacenamiento.Estapr-didadecolorocambiodecolorenvuelvenmsfrecuente-menteatelasdecoloresmsobscurosquevancambiandoauncolornaranjarosadoorojizo.Sinembargoadiferenciadeldesteidoligeroqueocurrenicamenteenunladodelatelaeldesteidoporvaporescausadoporlasaturacindegasesatmosfricosenlatelaypuedenservistosenambosladosdelmaterial.QuLoCausaDescoloridoporvaporgeneralmenteocurreentelashechasdeacetatoomezclasdeacetatoperopuedenocurrirencualquiertipodetelaquehasidoteidaconcolorantesdebajaenergadispersa.Estetipodedesteidodeltinteeselre-sultadodeunareaccindevaporesatmosfericosinvisiblesdexidodenitrgenoenelaireconlostintesenlatela.Gasesdexidodenitrgenosoncontaminantesnaturalesqueseproducencuandoelairehacecontactoconunasuperficiecalientetalescomounaestufaounhornoenelhogar.Es-capesdeautomvilesaligualqueescapesindustrialestam-binformangrandescantidadesdegasesdexidodenitrgeno.Estosgasesseacumulanenlastelasenusoomien-trasestnalmacenadasyvanacausardesteidoporvapor.reasquesehumedecenconsudorderramesinclemenciasdeltiempoocualquierotracondicindealtahumedadvanaabsolvermsdeestosgasesporlotantopuedehaberundescoloridolocalmasprofundoomspronunciadoenalgu-naspartes.SePuedePrevenirnicamenteelfabricantedelatelapuederetrasaroprevenirtalesdescoloridosalaadirinhibidoresduranteelprocesodetinturaousandoacabadosespecialesqueresistandescoloridoporvapor.Solucindetinteoutilizandouncolorantedemayorenergadispersadeactualidadenelpropiotejidoestambinefectivo.Sisonutilizadosestosmejoresprocesosdeteirtienenmuchamsresistenciaaldescoloridoporgasesatmosfricos.QuinEsResponsableEllimpiadorprofesionalnopuedeoriginardescoloridoporvaporperoelcalordelsecadooacabadodespusdellavadopuedeacelerarlaaccindelgasenlatelaporlotantotalesde-scoloridospuedensermsnotablesdespusdellavado.Nielconsumidorniellimpiadorprofesionalpuedenprevenirdes-coloridoentelaspobrementeteidas.Enprendasrelativamentenuevaselfabricantedebeserconsideradoresponsableporelusodemtodosymaterialesnoduraderosparateirlastelas.HayAlgnRemedioUnavezqueelprocesodedesteidoporvaporcomienzanohayrestauracin.ByJimKirbyDLITextileAnalystTABSTEXTILEANALYSISBULLETINSERVICETheacetatesatinpartofthisdressisfumefadinginstoragetoapinkhuewhileotherfabrictypesonthedressremainblue.Justtheacetateliningofthissuitjacketischangingcolorinthemoreexposedbottomwhilehanginginthecloset.NO.450SP NOTinVogueTHEREMAYBESOMEDIFFICULTYPROCESSINGTHEGARMENTSFEATUREDHERE.Membershaveindicatedthatthedamageoc-curredeventhoughthesegarmentswerecleanedaccordingtothecarelabelsinstructions.ThegarmentsshownareamongthecurrenttoprepeatersreceivedinDLIsInternationalTextileAnalysisLabandareselectedonthebasisoftheseasonalityandtimelinessoftheproblem.DLIhascontactedthesemanufacturerstoworkwiththemonresolvingtheseproblems.Thebot-tomportionofthisbulletindetailsthestatusofthiswork.Asthesegarmentsarecurrentlyonthemarkethoweverandsincewehaveseenrepeatedexamplesofdamageyoumaywanttodiscussthesepotentialproblemswithyourcustomers.ManufacturerGuessforGIIIFashionsRN54163ManufacturerContactInformationGIIIApparelGroupImporterWholesalerManufacturing5127thAve.NewYorkNY10018Ph.212403-0500Fax.212403-0551www.guess.comorwww.g-iii.comDescriptionAnall-weathercoatwithfancysilverlogobuttonsmadefromblackpolyesterfabricwithabondedurethanefilmontheunderside.CareInstructionsThecarelabelsimplystatesProfessionallyDrycleanOnlywithnocorrespondingInternationalCodeSymbols.ProblemWhenthiscoatwasprofessionallydrycleanedaslabeledtheundercoatinglostitssofteningagentandthustheentirecoatbecamestiffandcrinkly.ResponseWesentthemanufacturerseveralletterswithnoresponseandaphonecallreceivedanIllhavesomeonecallyoubackreply.Afterwaitingwithnoreplyanotherphonecallgotacustomerrepresentativetostatetheyhavenodefectdataonthisstylebutthecoatownershouldreturnanydefectivecoatstotheplaceofpurchaseforadjustment.ByJimKirbyDLITextileAnalystBULLETINThisall-weathercoatbecamestiffandcrinklyduringdrycleaning.JANUARYFEBRUARY201537NO.109 RevolutionsinGreenbyYvetteMeltzer JANUARYFEBRUARY201539BANNERADCALLTOACTIONMARKETINGINCENTIVEPUBLICITYPYPERCLCKXPOSRAVERTISNGDRCTAIWORDOFMOUHpuzzleanswersmarketingForinventorycontroltheoperationusesbar-codedheat-sealtagsingarmentsandanautomaticconveyorandassemblysystemfromMetalprogetti.Nu-YalewillconverttosmallerQRheat-sealcodesin2015andusethemtofurtherautomateservice.Thenewheat-sealcodecantbemixedupwithotherdrycleanersMaloneysays.Theconsumerdoesntseeanythingdifferentbutthetechnol-ogytieseverythinginseamlessly.Itallowsustodoabetterjobandtakesalotofthehumanerrorout.Nu-Yaleisinstallingbar-codescannersatitspressingstationstotrackwhoprocessedthegarmentsandwhen.OnthemarketingsidethesameSpotsystemwillautomaticallysendcustomersane-mailnoticeattheappropriatetimesandtheycanrequestadeliveryorpickup.APOSsystemletsyoumanagethebusinessfromadifferentperspectiveMaloneysays.Itmakesyoumoreproactive.InlogisticsMaloneylookstoUPSforinspirationvisitingitsnearbyheadquartershubtoseehowthepackage-deliverygiantkeepsitsinventorymoving.OneresultwasNuYalesadoptionofaroute-trackingsystemthatallowsdriverstosendcustomersdeliverynotificationsfromcomputersontheirtrucks.MaloneytestedanotherunusualUPSinnovationfillingtrucktireswithnitrogeninsteadofairtoboostgasmileagebutfoundthatitreducedvehiclestability.Whenitcomestotryingoutinnovativestrategieshesaysoperatorsshouldrememberthatthechaosofmakingachangeisonlytemporary.Youhavetobewillingtodoithesays.Itsjustamatterofchangingyourmindset.Keepyourfocusonthegoalline.OnceyouhavethechangeinplaceyoullsayHowdidweeverdoittheotherwayIanP.MurphyisafreelancewriterandeditorbasedinChicago.HeservedastheeditorofAmericanDrycleanermagazinefrom1999-2011.continuedfrompage23COVERFOCUS