b'Executive Director Report By Jon Meijer May/June 2019customer service expert who will lead a training program for owners, managers andIn This Issue staff on Delivering on a Constant Customer Service Promise and the Importance of theMWDLI Convention3Customer Service Experience. Finally we have Mary Miller, the CEO of JANCOACautionary Advice on Environmental Janitorial services. JANCOAcreated TheSurcharges and Fees8Dream Manager program, popularized by thePacers Game & Cocktail New York Times Best book under the sameReception.12title by Mathew Kelly. The book encourages people around the world to achieve theirChanging Direction written by: dreams. Now this is a top notch lineup!Mary Miller14Complete convention details are located within the magazine.MWDLIs annual convention will be at theThere will also be table top exhibits, a silent auction, peer-to-peer interaction, golf, aCalendar of EventsHyatt Regency Hotel in Cincinnati, OH oncocktail reception and great food. The August 2-4, 2019. Cincinnati is a fantasticAnnual Convention was developed byMWDLI Conventiondestination with opportunities fordrycleaners for drycleaners. This is a oneAugust 2-4, 2019sightseeing, gambling, golf, ne dining andstop educational opportunity for all thingsCincinnati, OHmuch more. Our Annual Conventiondrycleaning. Clean ShowProgram is a unique blend of educationalFinally, for all who attended the Pacers gameJune 20-23rd, 2019sessions and exhibits designed to help youin March, it was a fun night. I want to thankNew Orleans, LAprepare for new opportunities facing theFabritec and Enviroforensics for helping to industry. sponsor the game. The DLI/MWDLI cocktail Weve secured some of the top speakers inreception was also a success. It was a great the U.S. to help us grow and manage ouropportunity to meet DLIs CEO, Mary business in todays environment. BrianScalco, the DLI Board of Directors and Rashid is an internationally recognizedmembers of the MWDLI Advisory Council.expert on social media marketing, JeffWe really want to hear from you. Have an Jordan, Vice President of Businessidea or suggestion? Tell us! We are here development for Fabritec, who will addressworking for you. Your MWDLI team can be How to Hire, Motivate & Train Valuablereached at 765-969-5745.Employees for Small Businesses, TrudySee You In Cincinnati!Adams, an Internally recognized speaker and Midwest Drycleaning & Laundry Institutewww.MWDLI.org / 765-969-5745 \x001'