Midwest Drycleaning & Laundry Institute www.MWDLI.org / 765-969-5745 4 Jeff Jordan is the Vice President of Business Development at Fabritec International. Along with his father, John, and sister Amy, the Florence, KY company is third generation family owned and operated and sells under the brands Sanitone, Fabritec, and Stamford in the US and worldwide. Before joining the family business, Jeff graduated from Thomas More University with a degree in Business Administration and Human Resources. He spent seven years working for Citibank North America and 5/3rd Bank as Department Sales Manager. During his tenure at these banks, he was responsible for recruiting, training, coaching, and developing high performing staff. It was there that he developed a passion for people management and coaching for success. Mary Miller is the CEO of JANCOA Janitorial Services. An award-winning, 46 year old family owned and operated commercial cleaning company located in Cincinnati, OH. JANCOA created The Dream Manager program, popularized by the New York Times Best Selling book under the same title by Matthew Kelly. Printed in 15 languages, it encourages people around the world to achieve their dreams. As an internationally recognized public speaker, she is known for her positive outlook and desire to help others realize their uniqueness and personal power. Mary is the author of Changing Direction: Ten Choices That Impact Your Dreams. She received the 2017 EY Ohio Valley Entrepreneur of the Year Lifetime Achievement award in recognition of how her accomplishments have improved so many lives. In 2017, the College of Mount Saint Joseph recognized Mary’s contributions to society with an honorary Doctorate of Humane Letters. Trudy Adams has been a familiar speaker with dry cleaning groups and perhaps best remembered for her role as Vice President of Sales & Customer Service at Cleaner’s Supply. Today she is the principal of Blue Egg Consulting, a sales, marketing, and customer service consulting practice. Trudy’s current responsibilities and past experience have encompassed sales, marketing, and customer service management in both business-to-business and retail environments to grow revenue and create the processes needed to differentiate from the competition. She brings a no-nonsense approach to data analysis, training the trainers, training CSR’s and leading teams to deliver a superior customer experience that melds all three to grow and retain sales. Brian Rashid – CEO and creator of “A Life in Shorts,” a modern day branding, digital media, and communications company – operates near the peak of social media mastery. He’s on Snapchat, Instagram, Soundcloud, iTunes, and Medium, to name a few. He uses his blog and podcast to spread the word about the enduring power of storytelling in our digital age. His YouTube channel features both short and long videos of him giving life and business tips as well as full recordings of his keynote addresses. On Linkedin, Rashid primarily networks with his followers and provides links to his various Youtube videos. He uses Twitter and Instagram to upload memes, closeup selfie-style pictures of him on the road or with interviewees, short videos, and links to his own website and social media posts as well as pertinent news reports.