b'Tips for Oering Wash and Fold Services By Beverly Blank, Beverlys Concierge Laundry Services, Los Angeles, California inquiryintoaregularcustomer.Assisting customers, answering theirquestions, addressing theirconcerns,andpromotingthebenetsof washandfoldservicesshouldbeautomatic responses from the sales team. Receiving the OrderWeigh the entire order in front of the customer. Fill outtheinvoicecompletely.Makesureyour companyinformationispresent.Itemsyoumay want to include on the invoice are:The customers name Washandfoldisnotanewservice,butits increase in popularity over the past few years has The customers phone number given it new life. While very common in the coin laundry industry, the drycleaning industry is now The date the order was received embracing wash and fold services as a means of additional revenue.The pickup dateWashandfoldconsultantBeverlyBlankssharessome insightful tips on providing this service.All invoices should include the number of pounds, the price per pound, and the total amount due. Awesome Stang Indicateanyspecialcustomerrequest.Indicate any bags brought in with the order and tag them Youonlyhave3secondstomakealastingto make certain they are returned to the customer. impression.Selectandtrainyourstacarefully.Givethecustomerareceiptandthankthemfor They should be friendly, informative, and possesstheir business. greatcommunicationskills.Neatlyattiredsta Sorting Loads sends a professional message to your customers.Phone Etiquette Always use rubber gloves and separate the items by color. The use of net bags may be helpful when Dontallowthephonetoringendlessly.Donthandling delicate or sensitive items. Sorted loads allowapersontomumbleincoherently.Ifshould consist of 3 groups:voicemail is used, make certain that messages are Whites answeredquickly.Whenthestaanswersthe LightsDarks phone, make certain they are smiling and actingBlankets,rugs,rags,etc.shouldbewashed professionally.separately from clothing items. Business managers should always be aware that a properly answered telephone can often convert an Midwest Drycleaning & Laundry Institutewww.MWDLI.org / 765-969-5745 12\x00'