MAY/JUNE 2018 3 CONTENTS COVER FOCUS 12 AVOIDING HORROR STORIES: What To Tell Customers About Problem Garments Before They Fail - And After FEATURES 7 Ensuring Your Laundry And Drycleaning Quality 10 Methods For Management Groups Start The Year Strong 16 Flying The Unfriendly Skies 17 Stop That Expensive Leak! DEPARTMENTS 5 From The President 6 What’s Happening 9 Recent Graduates TECHNICAL BULLETINS 23 How Much Money Did You Receive At Your Previous Employer? Management Matters - No. 42 25 Acetate And Triacetate Fabrics & Fashions - No. 569 27 Acetate And Triacetate Fabrics & Fashions - No. 569 (Spanish) 29 The Dream Dry Cleaning Plant (If Money Were No Object) Technical Operating Information - No. 762 33 Calvin Klein Blazer Not In Vogue - No. 129 35 Dye Transfer In Shirts TABS - No. 489 (English, Spanish) 37 Color Frosting Of Fabric TABS - No. 490 (English, Spanish) 16 12 Vol. 50 | Issue No. 3 23 29 37