b'FEATURELynnette Watterson, owner of Norman Way, Director ofCrystal Cleaning Center in San Operations for Puritan Cleaners inMateo, California. Richmond, Virginia.Jan Barlow, owner of Jans Kristen Vos, Executive ViceProfessional Drycleaners and President of R.R. Streets & Co. inLaundromat in Clio, Michigan. Lombard, Illinois. How Mentorship Helps Four DLI Members SucceedBy John Paul RoggenkampINTHISARTICLE,WELLLOOKATHOWFOUR involves spending time with a person. And taking themDIFFERENT DRYCLEANING PROFESSIONALS APPROACH along for the journey when youre making decisions orTHE REWARDING CHALLENGE OF USING MENTORSHIP implementing a project, no matter how big or small.TO TURN PROMISING INDIVIDUALS INTO TALENTED Professionally, he continued, the best mentor I knowAND SELF-ASSURED LEADERS. Its usually helpful to is the president of my cleaners. Gary Glover runs hisstart out by defining the topic at hand, so here goes: business this way, by taking someone under his wingmentoring is the act of showing people what you do and showing that person what the daily decision-makingeach day while also explaining to them a bit of the process involves. reasoning behind each decision (verbally, nonverbally, You begin by caring and finding business associatesboth, or neither) until they viscerally understand your with potential and the same core values as yourself,provenly-successfulmodusoperandiandcan said Jan Barlow of Jans Professional Dry Cleaners andpurposefully model their actions upon it. Laundromat in Clio, Michigan. Barlow is also a DLIPastPresident.MentoringsomeonestartswithaCLOSENESS BUILDS COMMUNITY conversation,shesaid.IamanaccumulationofBeing in the physical presence of other people is one experiences and opinions from those I have surroundedway to start turning associates into friends, and friends myself with. Mentoring from afar is easier today thaninto family. What I do is to look for somebody who is during any previous age, too. Usually I meet with myhungry to learn, someone who doesnt appear to have mentors by phone, she continued. Geography doesnthad someone to give them some guidance in the past, count anymore. Everyone has a super busy life so thesaid Norman Way of Puritan Cleaners in Richmond, phone is the vehicle to communicate best currently.Virginia.WaycurrentlyservesonDLIsBoardof Streaming-videochatandmessagingservicesaddaDirectors.PersonallyIfindthatmostmentoring visual component to remote mentoring, allowing forcontinued on page 1514 FABRICARE'