SECOND QUARTER 2026 3 35 C O N T EN T S COVER FOCUS 19 The Realities of Automation with Kiosks Kiosks automate your operations, but implementing them is a hands-on affair DEPARTMENTS 5 From the President FEATURES 6 New Owner Roundtable to Support Industry’s Next Generation of Leaders 8 DLI CEO Mary Scalco to Chair AATCC Professional Textile Care Test Methods Committee 10 Nominations Open April 1 – May 15 for Drycleaning & Laundry Institute’s Hall of Fame Award 12 Upcoming Events 14 Allied Trades Member Directory 18 Premium Social Media Program Pushes Proven Results TECHNICAL BULLETINS 23 AI Can Automate the Task But Only Humans Create Loyalty Management Matters - No. 102 24 The Power of a Good Vacation: How Time Away Fuels Your Best Ideas Management Matters - No. 103 25 Trust: The Cornerstone of Organizational Culture Management Matters - No. 104 27 Training Plan, Part 5 Management Matters - No. 105 31 Controles De Fuego De Calderas Y Cómo Funcionan Technical Operating Information - No. 780 (Spanish) 33 Stop Wasting Steam by Fixing Leaky Valves Technical Operating Information - No. 789 35 Seam Stains in Shirts TABS - No. 550 (English, Spanish) 37 Bleach Causes Fabric Damage TABS - No. 551 (English, Spanish) Vol. 58 | Issue No. 2 19 12 14 33
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