THIRD QUARTER 2018 3 CONTENTS COVER FOCUS 22 How Will Tax Overhaul Impact You And Your Laundry Business? A Look At The Highlights Of The Tax Cuts And Jobs Act Of 2017 FEATURES 7 DLI Presents Diamond Achievement Award To Buster Bell 8 DLI Self Study Courses Move Online 9 Mystery Shopping 2017 Customer Service Award Winners 10 DLI & NCA Winter Conference The Ocean Point Resort St. Maarten January 17-20, 2019 12 How Will Tax Overhaul Impact You And Your Laundry Business? 15 Hot Weather Cooling Problems 17 Who’s The Boss? DEPARTMENTS 5 From The President 6 What’s Happening TECHNICAL BULLETINS 26 Pressing Questions Technical Operating Information - No. 763 27 WDF 101: Back To Basics Here’s What to Consider Before Launching Your Wash- Dry-Fold Service Laundry Logic - No. 2 29 Stain Removal Tools: Are You Using Them Correctly? Technical Operating Information - No. 764 33 Antonio Melani Dress Not In Vogue - No. 130 35 Mold/Mildew On Fabrics TABS - No. 491 (English, Spanish) 37 Drapery Water Rings & Splotches TABS - No. 492 (English, Spanish) 10 22 Vol. 50 | Issue No. 4 12 29 37